Result CodeLabelDescriptionSolution
0001Critical errorA critical error in communication between LinkFixer Advanced and SQL Server occurred which required the process to be restarted. LinkFixer Advanced was able to recover from this error; however, a discrepancy may exist in the file and link counts of the summary report.
0002Critical error no recoveryA critical error occurred which caused the process to be aborted.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
0003ErrorAn unexpected error occurred.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
0200Network errorA network error occurred.Please contact your network administrator for further assistance.
0201SMTP errorAn SMTP error occurred.Please contact your network administrator for further assistance.
0300Out of memoryLinkFixer Advanced does not have access to enough memory.Please close any other running programs, or otherwise make more memory available. If the problem persists after attempting the above, please help us find and fix the source of this error by enabling verbose logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.
0400Registry: Access deniedYou do not have permissions to access the registry path.Contact your system administrator to grant your Windows account sufficient permissions to read/write to the registry key.
0500Mutex thread interruptedThe mutex could not be accessed.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
0501Mutex timeoutThe mutex could not be accessed.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
0600WCF errorThe file could not be processed.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
0700Could not access URLThe URL could not be accessed.Ensure the URL is valid and is accessible.
0701Web service exceptionAn exception occurred while calling a web service.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
0702URL not foundThe URL was not found.
0703Invalid URLThe URL is not valid.
0704Web service access deniedYou do not have sufficient permissions to access the web service.Contact your system administrator to grant your Windows account sufficient permissions to access the web service.
0705Web service not foundThe web service could not be found.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
1000Drive lockedThe disk is in use or locked by another process.Check if another process has locked the disk.
1001Drive not foundThe drive could not be found.Ensure the drive is online and it is visible in the "Network Locations" screen.
1002Drive offlineThe drive or network location is offline or inaccessible.Check the server to make sure it is online. You can check the "Network Locations" screen to see the status of mapped drives and network locations. If needed click "Refresh" to refresh the status of the network location.
1003Drive out of spaceThe drive does not have enough space available.Free up drive space or allocate additional space.
1004Processing files on a Novell driveThe file could not be processed.Click {OK} to continue processing files on your Novell drive. If you need help, please e-mail Support@LinkTek.com or call 727-442-1822.
1005Drive space lowDrive space is getting low.Increase space on the drive.
1006Drive space criticalDrive space is critically low.Increase space on the drive.
1100Folder not foundThe folder does not exist.Ensure the folder exists at the specified location.
1101Folder name not validThe folder is not valid.Check to make sure the folder exists and your Windows account has permissions to access it.
1102Folder cannot be accessedYou do not have permissions to access the folder.Contact your system administrator to grant your Windows account sufficient permissions to read/write to the folder.
1103Insufficient folder permissionsYou do not have sufficient permissions to access the folder.Contact your system administrator to grant your Windows account sufficient permissions to access the folder.
1200File already checked outThe file is already checked out.Notify the user to check-in the file or revert the check-out.
1201Could not check in fileThe file could not be checked in.
1202Could not check out fileThe file could not be checked out.
1203Check out requiredThe file must be first checked out before it can be modified.
1204File download failedThe file could not be downloaded from the document server.
1205File already existsThe file already exists.
1206File is locked and in use by another processThe file is locked by another user or process.Close all other processes that may be accessing and locking the file. If the problem persists after attempting the above, please help us find and fix the source of this error by enabling verbose logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.
1207File is read-onlyThe file's attributes are set to read-only.Remove the read-only attribute on the file.
1208File not foundThe file does not exist.Ensure the file exists at the specified location.
1209Revert check-out failedThe check-out for the file could not be reverted.Revert the check-out.
1210File cannot be accessedYou do not have permissions to access the file.Contact your system administrator to grant your Windows account sufficient permissions to read/write to the file.
1211File is password protectedThe file is password protected. These files are nonetheless processed as child files.Remove any passwords from the file and ensure it is not encrypted.
1212Insufficient file permissionsYou do not have sufficient permissions to access the file.Contact your system administrator to grant your Windows account sufficient permissions to access the file.
1300File path too longThe path is too long.Enable the "Long file name support" setting in the Options screen.
1301Server not availableThe network path could not be found.Ensure the server is online and your Windows account has permissions to access the files.
1302Path not validThe path is not valid and contains invalid characters.Edit the parent file and correct the link's path by removing the invalid characters.
2000Database connection failedA connection to the database could not be established.Ensure the database server is running and your login credentials are valid.
2001Database folder not foundThe database folder was not found.Ensure the database data folder exists.
2002Database data folder not specifiedA database data folder has not been specified.Select a database data folder.
2003Database name not specifiedA database name has not been specified.Select a database name.
2004Invalid database providerA database provider has not been specified.Select a database provider.
2005Database server not specifiedA database server has not been specified.Select a database server.
2006Database errorA database error occurred.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
2007Database space lowDatabase space is getting low.Increase the allocated space for the database.
2008Database space criticalDatabase space is critically low.Increase the allocated space for the database.
2009Slow database performanceThe database is performing slowly and not as expected. This could be due to insufficient resources having been allocated to the database.Have your database administrator check the resources allocated to the database and increase these where necessary.
2010Database Server Not FoundThe database server was not found or was not accessible.Verify the database server is online and is configured to allow remote connections.
2300Database performance warningYou have selected more than files for processing while still using the default SQLite database. We strongly recommend that you use your Microsoft SQL Server database when processing large numbers of files and links. When connected to SQL Server, LinkFixer Advanced will be able to process files faster because it can run multiple processing threads at the same time. Using SQL Server will also allow you to run multiple instances of LinkFixer Advanced at the same time, if you wish to do so. To enable SQL Server, cancel this process and go to "Options | Database". Choose SQL Server as the database provider and carefully follow the instructions for configuring your SQL database. If you choose to continue using the SQLite database to process large numbers of files and links, you may experience significantly slower processing speeds.
2301Local temp file for document server was not specifiedThe local temp file for downloading from the document server was not specified.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
3000Document server not initializedThe document server could not be initialized.Make sure the server is correctly configured in the Network Locations screen and it is online.
3100OpenText: Could not create folderThe folder could not be created.Please contact your network administrator for further assistance.
3101OpenText: Could not download fileThe file could not be downloaded from the OpenText server.Please contact your network administrator for further assistance.
3102OpenText: Invalid linkThe link is not valid.If the link is valid, add the link format to the recognized link formats for OpenText in the Network Locations screen.
3103OpenText: Local file was not specifiedThe local file was not specified.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
3104OpenText: Node already existsThe OpenText node already exists of a different type.
3105OpenText: File not foundThe file was not found.
3106OpenText: Parent folder does not existThe file's parent folder does not exist.
3107OpenText: Could not find workspace nodeThe OpenText workspace node was not found.Please contact your network administrator for further assistance.
3108OpenText: Server offlineThe OpenText server is offline.Check the OpenText server to make sure it is online. You can check the "Network Locations" screen to see the status of mapped drives, network locations and document servers. If needed click "Refresh" to refresh the status of the server, then run the process again.
3200Get SharePoint list failedThe SharePoint list for the file could not be found.Please contact your network administrator for further assistance.
3201SharePoint user name not specifiedThe SharePoint user name has not been specified.Enter a user name in the "Configure SharePoint Server" dialog of the "Network Locations" screen.
3202SharePoint password not specifiedThe SharePoint password has not specified.Enter a password in the "Configure SharePoint Server" dialog of the "Network Locations" screen.
3203SharePoint GetSamlSecurityToken failedThe SharePoint SAML security token for the user could not be retrieved. Details: psfText=, psfCode=.Please contact your network administrator for further assistance.
3204SharePoint GetFormDigestData failedThe SharePoint form digest data for the user could not be retrieved.Please contact your network administrator for further assistance.
3205SharePoint GetRealmInfo failedThe SharePoint realm info for the user could not be retrieved.Please contact your network administrator for further assistance.
3206SharePoint invalid userThe SharePoint user is not valid.Please contact your network administrator for further assistance.
3207SharePoint: AuthenticationThe user could not be authenticated. Details: psfText=, psfCode=.
3208SharePoint: Invalid ProtocolThe mapped drive or network location associated with the SharePoint Online account must be mapped using an "https" protocol.Delete the mapped drive or network location and re-map it using an "https" protocol. Example: https://company.sharepoint.com/.
3209SharePoint: Link Auto-CorrectedThe link was not changed because the child file does not exist or the link may have already been corrected by the SharePoint server.
3210Get SharePoint list item failedThe SharePoint list item for the file could not be found.Please contact your network administrator for further assistance.
3211Get SharePoint site failedThe SharePoint site could not be found.Check the Network Locations screen to verify the site collection URL is correct.
3212Get SharePoint site collection failedThe SharePoint site collection could not be found.Check the Network Locations screen to verify the site collection URL is correct.
3213Update SharePoint list item modified field failedThe modified field for the SharePoint list item could not be updated.Please contact your network administrator for further assistance.
3214SharePoint: Local file was not specifiedThe local file was not specified.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
3215SharePoint: Could not download fileThe file could not be downloaded from the SharePoint server.Please contact your network administrator for further assistance.
3216SharePoint: Could not upload fileThe file could not be uploaded to the SharePoint server.Please contact your network administrator for further assistance.
3217SharePoint sign in requiredYou have not signed in to Office 365.Sign in to Office 365.
3218Enable folder creation disabledThe list does not have the EnableFolderCreation setting enabled.Enable the EnableFolderCreation setting for the list.
3219Incorrect user nameThe user name is not correct.Enter the correct user name.
3220Incorrect passwordThe password is not correct.Enter the correct password.
3221Password is expiredThe password has expired.Reset your password.
3222Account lockedThe account is locked because the user tried to sign in too many times with an incorrect user name or password.
3223Account disabledThe account has been disabled by an administrator.
5000License limits reachedThe task was cancelled because the maximum number of links allowed by this license has been reached.Contact your LinkTek representative to increase your license limits.
5001Preview limit reachedThe task was cancelled because the preview limit has been reached.Increase the preview limit.
5002SharePoint: File metadata timeoutWaiting for SharePoint data has taken longer than expected and has timed out.Please check with your SharePoint administrator to ensure the server is functioning correctly.
5003Task cancelledThe task was cancelled by the user.
5004InDesign process runningAn InDesign process is running and is preventing the task from starting.Close all InDesign processes before starting a task. Refrain from starting or using InDesign while LinkFixer Advanced is running.
5005Cannot rename link: child file not foundThe child file could not be found.To modify such links, disable the "Only modify links if the child file can be found" setting on the "Modify Links Options" screen.
5006Excluded by link filter rulesThe selected link filter rules excluded it.If this was not intended, check the "Filter Links" screen and verify that the link filters do not exclude the link.
5007Internal links/bookmarksThe link is an internal document link and was skipped.
5008Link contains invalid charactersThe link would contain invalid characters.Remove the invalid characters from the rules.
5010Excluded by file filter rulesThe selected file filter rules excluded it.If this was not intended, check the "Filter Files" screen and verify that the file filters do not exclude the file.
5011File did not match rulesThe selected rules excluded it.On the "Move and Rename Rules" screen, verify that the selected rules are correct.
5012Hidden fileThe file is a hidden file and was skipped. These types of files are not processed by default.If you want to process hidden files, enable the "Show and process hidden files" setting in the "Files" tab of the "Options" screen.
5013Parent file errorAn error occurred with the parent file.Correct the error with the parent file.
5014Link did not match rulesThe selected rules excluded it.On the "Create Rules" screen, verify that the selected rules are correct.
5015SharePoint system fileThe file is a SharePoint system file and was skipped. These types of files are not processed by default.If you want to process SharePoint system files, enable the "Process system files" setting in the "Web Access" tab of the "Options" screen.
5016System fileThe file is a system file and was skipped. These types of files are not processed by default.If you want to process system files, enable the "Show and process system files" setting in the "Files" tab of the "Options" screen.
5018Process initialization failedAn error occurred while starting the process.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
5019Could not process fileThe file could not be processed.Ensure that you have proper access to the file and can open it with the appropriate application.
5020File does not contain linksThe file does not contain any links.
5021File does not contain links needing repairThe file does not contain links that need to be repaired.
5022Link does not need repairThe link does not need to be repaired.
5100No changes since last scanThe file has not been modified since it was last scanned.
5101Invalid link IDThis link is valid, but the parent file's link ID does not match the child file's ID. This indicates an error condition.Reinoculate your files in their original locations to handle this error.
5102Link count mismatchThe link counts did not match.
5103Files need repairFiles were found which need repair.These files can be repaired by running the "Repair Files" action on the "Administration" ribbon tab.
5201Allocated file ID not foundThe allocated file ID could not be found.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
5202Link is brokenThe link is broken.Fix the link and re-run the Inoculate process.
5203Link type not supportedThe link is a type that cannot be inoculated or cured (such as: folder, web or e-mail).
5300Cannot cure link: child file not foundThe child file was not found.Ensure that the child file exists in the target location and that the new location of this child file is included among the folders that are selected on the "Select Folders" screen. LinkFixer Advanced can only cure links when it is able to find and process both the parent files and the child files.
5301Link not curedThe link did not need to be cured.
5302No links found to cureThe file does not contain any links to be cured.
5303Pausing after scanning for CureLinkFixer Advanced has completed scanning files and is ready to proceed with the Cure process.Scanning of files completed. Waiting to proceed with Cure processing.
5304Cure not requiredThe link did not need to be cured.
5305Unsupported link typeThe link is a type that cannot be inoculated or cured (such as: folder, web or e-mail).
5400Link not modifiedThe child file was not moved/renamed.
5600No file repair neededThe file was skipped because it did not need to be repaired.
5601No link repair neededThe link was skipped because it did not need to be repaired.
5602No links could be repairedNo links in the file could be repaired.
5800Could not start LinkFixer serviceThe LinkFixer service could not be started.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
5801LinkFixer service restartedAn unknown error occurred while processing the file. The LinkFixer service has been restarted, as the file may be corrupt.Open and examine the file using the application capable of editing the file. If the file will not open, or is obviously corrupt, LinkFixer Advanced will not be able to process the file. If the file is not corrupt, please help us find and fix the source of this error by enabling verbose logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.
5802Timeout processing fileThe file processing timeout period was exceeded.Open and examine the file using the application capable of editing the file. If the file will not open, or is obviously corrupt, LinkFixer Advanced will not be able to process the file. If the file is not corrupt, please help us find and fix the source of this error by enabling verbose logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com. If the file is not corrupt, increase the "ProcessFileTimeout" setting.
5803LinkFixer service not foundThe LinkFixer service could not be found.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
5804Single-agent file typeThe file cannot be processed by multiple agents. It will be processed by a single agent.
5805No more agent IDsNo more agent IDs are available to use for new agent processes.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
5900ErrorThe file could not be processed.Please help us find and fix the source of this error by enabling verbose logging, running the same process again on this file and sending the resulting logs to support@LinkTek.com.
5901ErrorThe file could not be processed.Please help us find and fix the source of this error by enabling verbose logging, running the same process again on this file and sending the resulting logs to support@LinkTek.com.
5903ErrorThe file could not be processed.Please help us find and fix the source of this error by enabling verbose logging, running the same process again on this file and sending the resulting logs to support@LinkTek.com.
6000Corrupt fileThe file appears to be corrupt.Open and examine the file using the application capable of editing the file. If the file will not open, or is obviously corrupt, LinkFixer Advanced will not be able to process the file. If the file is not corrupt, please help us find and fix the source of this error by enabling verbose logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.
6001File type not determinedThe internal structure of the file is not recognized or may be corrupt. These files are nonetheless processed as child files.Open and examine the file using the application capable of editing the file. If the file will not open, or is obviously corrupt, LinkFixer Advanced will not be able to process the file. If the file is not corrupt, please help us find and fix the source of this error by enabling verbose logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.
6002File type determined, but not supportedThe file is not a supported file type. These files are nonetheless processed as child files.
6003File type supported, but not licensedThe file is not a licensed file type. These files are nonetheless processed as child files.Contact your LinkTek representative to license the file as a parent file. Files of this type are processed as supported child files without being licensed.
6004SharePoint: File truncatedThe contents of the file were truncated by the SharePoint server.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6005No local file pathThe local file path has not been set.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6006Inaccessible pathThe location was discovered earlier to be inaccessible. To improve performance the link was not checked again.To always check links, uncheck the option "Don't check access to files located on inaccessible folders, drives or servers". Check the server to make sure it is online. Also check the "Network Locations" screen to see the status of mapped drives and network locations. If needed click "Refresh" to refresh the status of the network location.
6007Pre-Office 1997 filesThe file was created with a version of Office prior to 1997 and is not supported as a parent file. These files are nonetheless processed as child files.Open the file using a recent version of Office and save it in a more recent format.
6008Settings file corruptedThe settings file is corrupted.A new settings file with default values was created.
6100Could not make OLE link relativeThe link is an OLE link and cannot be made relative.
6101Unrecognized link formatThe link is not recognized; however, LinkFixer Advanced is still able to modify it.While the format of the link is not recognized, it can still be modified using rules. If the link is valid, then no action is required.
6102Cannot make DGN link absolute or relativeThe DGN link cannot be made absolute or relative.
6103Invalid DGN linkThe DGN link cannot be set to a web link.Move the child files to a location that can be accessed by a mapped drive or UNC path.
6104Could not make shell link relativeThe link is an shell link and cannot be made relative.
6105Check link timeoutA timeout occurred while checking the link.
6300Plug-in: Copy file failedThe file could not be copied.
6301Plug-in: Copy stream failedThe stream could not be copied.
6302Plug-in: ErrorThe file could not be processed because a plug-in error occurred.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6303Plug-in: Function not availableThe plug-in function is not available.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6304Plug-in: Hyperlink text not availableThe hyperlink text is not available.
6305Plug-in: Incorrect versionThe plug-in version is not correct.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6306Plug-in: Could not unlockThe plug-in could not be unlocked.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6307Plug-in: Links with missing sheetsThe file contains links with missing sheets or cells.Revise the rules so the modified links point to valid sheets or cells.
6308Plug-in: Load file failedThe file could not be loaded.
6309Plug-in: LockedThe plug-in is locked.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6310Plug-in: Make path absolute failedThe path could not be made absolute.
6311Plug-in: Move path failedThe path could not be moved.
6312Plug-in: Link not a hyperlinkThe link is not a hyperlink.
6313Plug-in: File could not be renamedThe file could not be renamed.
6314Plug-in: Could not start applicationThe application required to scan/update the file could not be started.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6315Plug-in: Application not installedThe application required to scan/update the file is not installed.Install the application to allow files of this type to be modified.
6316Plug-in: Web link not checkedThe web link could not be checked.
6317Plug-in: Write file failedThe file could not be written.
6318Plug-in: Rename hyperlink failedThe hyperlink could not be renamed.Revise the rules as needed. You might be trying to modify links that point to a path that does not exist. If the problem persists after attempting the above, please help us find and fix the source of this error by enabling verbose logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.
6319Plug-in: Rename OLE link failedThe OLE link could not be renamed.
6400License limits reachedThe task was stopped because the license limits were reached.Contact your LinkTek representative to increase your license limits.
6401Exceeded license link limitsThe total number of links processed has reached the maximum number of links the program is currently licensed to process. Not all of the selected parent files and their links have been processed.To increase the quantity of links that LinkFixer Advanced is licensed to process, please contact your LinkTek sales representative.
6402Exceeded license scan limitsYou have exceeded the maximum number of files LinkFixer Advanced is currently licensed to scan. Not all of the selected parent files and their links have been scanned.To increase the number of files LinkFixer Advanced is licensed to scan, please contact your LinkTek sales representative.
6403Exceeded license process limitsYou have exceeded the maximum number of links LinkFixer Advanced is currently licensed to process. Not all of the selected parent files and their links have been processed.To increase the number of links LinkFixer Advanced is licensed to process, please contact your LinkTek sales representative.
6404Invalid license credentialsThe specified license ID or password is not valid.Check to make sure you are entering the correct license ID and password. If they are correct, please contact LinkTek support via e-mail at Support@LinkTek.com or call 727-442-1822.
6405No license activations remainingThe license does not have any more activations available.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6406License expiredThe license has expired.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6407Invalid system timeThe current system time appears to be invalid.Ensure your computer's clock is set to the correct date and time.
6408Insufficient license identifiersYour computer's hardware appears to have changed since the license was last read.Please re-activate your license.
6409License corruptedThe license file is corrupted.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6410License errorA license error has occurred.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6411License web service failedA problem occurred while communicating with the activation server. Online activation of a LinkFixer Advanced license requires internet access.Resolve any internet access issues and activate the license again.
6412Invalid Product IDThe license's product ID is not valid.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
6413Invalid Product Option TypeThe license contains an invalid product option type. This may be an indication that you are entering the wrong license ID.Please verify you are entering the correct license ID.
6500Ticket NotificationThe ticket notification failed.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.
9000Could not complete processThe process could not be completed.Please contact support via e-mail at Support@LinkTek.com or call 727-442-1822.