LinkTek Support

A critical communication error occurred between LinkFixer Advanced and SQL Server. This required the process to be restarted. LinkFixer Advanced was able to recover from this issue. However, a discrepancy may exist in the file and link counts of the summary report.

A critical error occurred which caused the process to be aborted.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

An unexpected error occurred. Please contact LinkTek Support so we can improve our handling of this situation.

This is a catch-all error. We were unable to provide you with specific details about what happened.

(We really hate saying that. Our goal is for every one of our error messages to be maximally specific and useful, and for you to never encounter this catch-all error.)

We see this error (result code 3) as an opportunity to help you by doing two very important things:

1. Improve our error handling and error messaging.

2. Improve LinkFixer Advanced to prevent errors in the first place.

When an error absolutely cannot be prevented, we still want you to know exactly what went wrong — and we want to give you a clear idea of what you can do about it.

To accomplish all this, we need to hear from you when you encounter this catch-all error (result code 3) so that we can investigate it.

We want very badly to help you find out what happened and to prevent it from happening again. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com.

You can also call us for help at 727-442-1822. We are eager to hear from you and we promise to do our best to help you.

Multiple instances of LinkFixer Advanced are not allowed.

Close other instances of LinkFixer Advanced.

The option is not valid.

Correct the invalid option.

The value for the option is not valid.

Correct the value.

The required option was not provided.

Provide the option.

The network location is not accessible.

Verify the network location properties are correct.

The rules file path is not valid.

Verify the file path is correct.

The rename rules could not be imported. An error report containing import details was generated at.

Check the rename rules error report for details.

The rules file does not contain any enabled rules.

Add or enable rules in the file.

Rename rules cannot be used with the task.

Remove the rename rules parameter from the command line.

One or more errors occurred during the import.

Review the error report and correct the errors.

One or more errors occurred during the import.

Review the error report and correct the errors.

A network error occurred.

Please contact your network administrator for further assistance.

An SMTP error occurred.

Please contact your network administrator for further assistance.

LinkFixer Advanced does not have access to enough memory.

Please close any other running programs, or otherwise make more memory available. If the problem persists after attempting the above, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.

The user account does not have permissions to access the registry path.

Have your system administrator grant your Windows user account sufficient permissions to read and write the Windows registry.

The mutex (mutual exclusion object) could not be accessed.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The mutex (mutual exclusion object) could not be accessed.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The file could not be processed.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The URL could not be accessed.

Ensure the URL is valid and is accessible.

An exception occurred while calling a web service.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The URL was not found.

The URL is not valid.

You do not have sufficient permissions to access the web service.

Contact your system administrator to grant your Windows account sufficient permissions to access the web service.

The web service could not be found.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

Access was forbidden (HTTP Error 403) to the URL.

HTTP 403 (Forbidden) errors can happen for many reasons, including an overloaded web server, insufficient access rights, or a firewall blocking access. If you need help, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com).

Access was forbidden (HTTP Error 403) to the web service URL.

HTTP 403 (Forbidden) errors with a web service can happen for many reasons, including an overloaded web service or insufficient access rights to the service. If you need help, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com).

It will take more than five (5) redirects to reach the URL.

To balance effectiveness and performance, LinkFixer Advanced will follow up to five redirects to resolve a web URL. After five, we return this result code. If you would like us to try more times (at the expense of performance), please let us know by reaching out via phone (727-442-1822) or email (Support@LinkTek.com). We welcome your feedback and use it to continuously improve LinkFixer Advanced.

The URL is available only through a proxy.

You probably need to access the internet through a specific proxy in order to reach this URL. If you need help, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com).

The name resolution service could not resolve the hostname for the URL.

Web exceptions are errors reported by a Microsoft technology we use for accessing internet resources. Think of them as "web errors."

This one is probably a DNS problem. Is the domain name in your link correct? If you need help, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com).

A web exception was encountered with the URL. An HTTP status code was also received.

Web exceptions are errors reported by a Microsoft technology we use for accessing internet resources. Think of them as "web errors."

This is one of the one of the uncommon cases. We are providing the web exception as well as HTTP status code information to help you find out what happened. Please look these up online to learn more about them. If you need help, please reach out to your I.T. department or to LinkTek Support (Support@LinkTek.com, or 727-442-1822).

The URL timed out and returned web exception status code 14 (Timeout).

Web exceptions are errors reported by a Microsoft technology we use for accessing internet resources. Think of them as "web errors."

This request took a long time. This may be due to a very busy web server. This is sometimes a temporary situation which resolves itself. If you need help, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com).

An incomplete response was received from the web server for the URL.

Web exceptions are errors reported by a Microsoft technology we use for accessing internet resources. Think of them as "web errors."

Communication with the web server was probably interrupted. If this continues to happen, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com).

The disk is in use or locked by another process.

Check if another process has locked the disk.

The drive could not be found.

Ensure the drive is online and it is visible in the Network Locations screen of LinkFixer Advanced.

The network share could not be found.

The file server may have stopped responding, or it may be experiencing communication problems. If this error doesn't go away on its own, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com).

The drive does not have enough space available.

Free up drive space or allocate additional space.

One or more of the folders you have selected are located on a Novell drive. Some users of Novell software have previously reported unreliable connectivity between Novell and the Windows Novell client. However, there are also recent reports that these issues have been fixed. If you continue, it is possible you will experience connectivity problems while processing files on Novell. If this occurs, LinkFixer Advanced can still help you migrate your files off of the Novell drive by using an alternative set of procedures.

Click {OK} to continue processing files on your Novell drive. If you need help, please email Support@LinkTek.com or call 727-442-1822.

Drive space is getting low.

Increase space on the drive.

Drive space is critically low.

Increase space on the drive.

The local or network file system was not recognized.

This is a very rare error.

This filesystem may be corrupt, or it might not be supported by your version of Windows. If this error doesn't go away on its own, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com).

Windows reported a device driver problem, System Error 21 (0x15), ERROR_NOT_READY.

You may never encounter this error.

This Windows error points to a problem loading the device driver for a local hardware device. For example, a mouse. If this error doesn't go away on its own, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com).

Windows reported a networking problem, System Error 87 (0x56), ERROR_INVALID_PARAMETER.

You may never encounter this error.

This Windows error points to a networking problem on your computer. If this error doesn't go away on its own, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com).

The folder does not exist.

Ensure the folder exists at the specified location.

The folder name is not valid.

Check to make sure the folder exists and your Windows account has permissions to access it.

The user account lacks permission to the folder.

Have your system administrator grant your user account "" permission to the folder.

The user account lacks permission to the folder.

Have your system administrator grant your user account "" permission to the folder.

The file is already checked out.

Notify the user to check-in the file or to revert the check-out.

The file could not be checked in.

The file must be first checked out before it can be modified.

The file already exists.

The file is locked by another user or process.

Close all other processes that may be accessing and locking the file. If the problem persists after attempting the above, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.

The file is set to read-only.

Remove the read-only attribute from the file.

The file does not exist.

Ensure the file exists at the specified location.

The check-out for the file could not be reverted.

Revert the check-out.

The user account lacks permission to the file.

Have your system administrator grant your user account "" permission to the file.

We do not support this type of password-protected file. This file will still be processed as a child file.

Remove password protection from the file and then process the file again with LinkFixer Advanced. If you would like us to support password-protected versions of this file type in the future, please reach out to LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The user account lacks permission to the file.

Have your system administrator grant your user account "" permission to the file.

We do not have the password to open it. This file will still be processed as a child file.

Provide the correct password for the file in your LinkFixer Advanced password list file, or remove the password protection from this file. Then process the file again with LinkFixer Advanced.

The file is password-protected and password-protected files support is turned off in LinkFixer Advanced. This file will still be processed as a child file.

Enable password-protected files support in "Settings → Files". Note: Also be sure to provide the password for this file in your password list file.

The local file was not specified.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The path is too long.

Enable the "Long filename support" setting in "Settings → Files".

The network path could not be found.

Ensure the server is online and your Windows account has permission to access the files.

The path is not valid. It contains invalid characters.

Edit the parent file and correct the link's path by removing the invalid characters.

It is not safe to save this type of URL to this type of link.

If the path points to a SharePoint location, ensure the location is correctly mapped in the Network Locations screen.

It is not safe to save this type of URL to this type of file.

If the path points to a SharePoint location, ensure the location is correctly mapped in the Network Locations screen.

A connection to the database could not be established.

Ensure the database server is running and your login credentials are correct.

The database data folder was not found.

Ensure the database data folder exists.

A database data folder was not specified.

Select a database data folder.

A database name was not specified.

Select a database name.

A database provider was not specified.

Select a database provider.

A database server was not specified.

Select a database server.

A database error occurred.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

Database space is getting low.

Increase the allocated space for the database.

Database space is critically low.

Increase the allocated space for the database.

The database is performing more slowly than expected. This could be due to insufficient resources having been allocated to the database.

Have your database administrator check the resources allocated to the database and increase these where necessary.

The database server was not found or could not be reached.

Verify the database server is online and is configured to allow remote connections.

The file could not be processed.

The link cannot be modified. Microsoft Access prevents the changing of filenames in certain links to point to a web URL with document ID.

We could not create a table for storing our inoculation data.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. The manual solution is to create a table in this Access database named “Usys_LinkTek_Data”, containing two columns: “PropId” (integer, primary key) and “PropValue” (short text). Then re-run Inoculate on the file.

You have selected more than files for processing while still using the default SQLite database. We strongly recommend that you use a Microsoft SQL Server database when processing large numbers of files and links.

When connected to SQL Server, LinkFixer Advanced will be able to process files faster because it can run multiple processing threads at the same time. Using SQL Server will also allow you to run multiple instances of LinkFixer Advanced at the same time, if you wish to do so.

To enable SQL Server, cancel this process and go to "Settings → Database". Choose SQL Server as the database provider and carefully follow the instructions for configuring your SQL database.

If you choose to continue using the SQLite database to process large numbers of files and links, you will probably experience significantly slower processing speeds than if you use SQL Server.

The local temp file for downloading from the document server was not specified.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The document server could not be initialized.

Make sure the server is correctly configured in the Network Locations screen and that it is online.

The folder could not be created.

Please contact your network administrator for further assistance.

The file could not be downloaded from the OpenText server.

Please contact your network administrator for further assistance.

The link is not valid.

If the link is valid, add the link format to the recognized link formats for OpenText in the Network Locations screen of LinkFixer Advanced.

The OpenText node already exists.

The file was not found.

The file's parent folder does not exist.

The OpenText workspace node was not found.

Please contact your network administrator for further assistance.

The OpenText server is offline.

Check the OpenText server to make sure it is online. You can check the Network Locations screen in LinkFixer Advanced to see the status of mapped drives, network locations and document servers. If needed click "Refresh" to refresh the status of the server, then run the process again.

The SharePoint list for the file could not be found.

Please contact your network administrator for further assistance.

The SharePoint username was not specified.

Enter a username in the "Configure SharePoint Server" section of the Network Locations screen.

The SharePoint password was not specified.

Enter a password in the "Configure SharePoint Server" dialog of the Network Locations screen.

The SharePoint form digest data for user could not be retrieved.

Please contact your network administrator for further assistance.

The user could not be authenticated.

The link was not changed because the child file does not exist or the link may have already been corrected by the SharePoint server.

The SharePoint list item for the file could not be found.

Please contact your network administrator for further assistance.

The SharePoint site was not found.

Check the Network Locations screen to verify that the site collection URL is correct.

The SharePoint site collection could not be found.

Check the Network Locations screen to verify the site collection URL is correct.

The file could not be uploaded to the SharePoint server.

Please contact your network administrator for further assistance.

You have not signed in to Office 365.

Sign in to Office 365.

The list does not have the EnableFolderCreation setting enabled.

Enable the EnableFolderCreation setting for the list.

The username is not correct.

Enter the correct username.

The password is not correct.

Enter the correct password.

The password has expired.

Reset your password.

The account is locked because the user tried to sign in too many times with an incorrect username or password.

The account has been disabled by an administrator.

The Inoculate, Cure and Move/Rename processes are not supported for SharePoint navigation menus. Links can be changed by running the Modify Links process.

The Inoculate, Cure and Move/Rename processes are not supported for SharePoint site pages. Links can be changed by running the Modify Links process.

The Inoculate, Cure, Move/Rename and Modify Links processes are not supported for SharePoint web part pages.

The Inoculate, Cure and Move/Rename processes are not supported for SharePoint wiki pages. Links can be changed by running the Modify Links process.

The link type cannot be made absolute.

Article pages are not supported by Inoculate, Cure, Move/Rename, and Clean Files processes. Links can be modified by running Modify Links process.

The SharePoint file is either checked out or a draft.

The Inoculate, Cure and Move/Rename processes are not supported for SharePoint list items. Links can be changed by running the Modify Links process.

The file could not be processed.

The URL is not a valid OneDrive URL.

Correct the OneDrive URL and try again.

The Box enterprise ID was not specified.

Enter your enterprise ID in the "Configure Box" window under Network Locations.

The Box client ID was not specified.

Enter your client ID in the "Configure Box" window under Network Locations.

The Box client secret was not specified.

Enter your client secret in the "Configure Box" window under Network Locations.

The Box public key was not specified.

Enter your public key in the "Configure Box" window under Network Locations.

The Box private key was not specified.

Enter your private key in the "Configure Box" window under Network Locations.

The Box passphrase was not specified.

Enter your passphrase in the "Configure Box" window under Network Locations.

The Box username was not specified.

Sign in in the “Configure Box” window under Network Locations.

The Box network location named failed authentication.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

It was not possible to identify the Box account which contains this file/folder.

Please enable Global Content Manager (GCM) scope for your Box app, or pre-scan your Box files, to give LinkFixer Advanced access to this file’s account information. For further help please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

Box failed to resolve pseudopath to a URL.

This can be caused by a number of things, including an interrupted connection to Box.com. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

Modifying IFC links in Revit files is not currently supported by LinkFixer Advanced.

If you would like to see support for this added to a future version of LinkFixer Advanced, please let us know at Support@LinkTek.com.

LinkFixer Advanced prohibits changing what type of file is pointed to by a link in a Revit parent file.

If you would like to see support for this added to a future version of LinkFixer Advanced, please let us know at Support@LinkTek.com.

Links in Revit parent files are not allowed to exceed 256 characters.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

LinkFixer Advanced is prohibited from creating a URL-type link in a Revit parent file.

If you need LinkFixer Advanced to support certain URLs in Revit parent files’ links, please let us know at Support@LinkTek.com.

This is an unsupported Revit project file version.

LinkFixer Advanced supports Revit 2016 and later. Please let us know if you need support for an additional Revit file type version.

Modifying decal links in Revit files is not currently supported by LinkFixer Advanced.

If you would like to see support for this added to a future version of LinkFixer Advanced, please let us know at Support@LinkTek.com.

The process was cancelled because the maximum number of links allowed by this license has been reached.

Contact your LinkTek representative to increase your license limits.

The process was cancelled because the preview limit has been reached.

Increase the preview limit.

Waiting for SharePoint data has taken longer than expected and has timed out.

Please check with your SharePoint administrator to ensure the server is functioning correctly.

The process was cancelled by the user.

An InDesign process is running and is preventing the process from starting.

Close all InDesign processes before starting a process. Refrain from starting or using InDesign while LinkFixer Advanced is running.

The child file could not be found.

To modify such links, disable the "Only change links if the child file referenced by the modified links can be found" setting in "Settings → Modify Links".

The link was skipped due to the filter rule.

If this was not intended, check the "Select Links" screen and verify that the link filters do not exclude the link.

This link is an internal document link and was skipped. Some examples of internal links are links that point to a table of contents, links that point to bookmarks, links with the “CID” prefix, and links that begin with the “&” character.

If you require support for internal document links, please reach out to LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The link would contain invalid characters.

Remove the invalid characters from the rules.

The file was skipped due to the filter rule.

If this was not intended, check the "Select Files" screen and verify that the file filters do not exclude the file.

The selected rules excluded it.

On the "Move and Rename Rules" screen, verify that the selected rules are correct.

The file is hidden or located under a hidden folder, so it has been filtered out.

If you want to process this file, change your settings (to include hidden files) or un-hide the file.

The parent file could not be processed.

We were able to identify links in the parent file, but processing the parent file ultimately failed. We report this result code for every link in the parent file.

This is an unusual case. Result codes for links are usually related to the links themselves, or to the child files the links point to. This one is due to a parent file problem.

One possibility is that the storage system went offline during processing, making it impossible to save the parent file.

To process these links, find out why the parent file could not be processed and resolve that. Look up the parent file in your summary report or your detail report and see what result code was reported for it. That should help you troubleshoot this problem.

If you need any help with this, please email us at Support@LinkTek.com or call 727-442-1822.

The selected rules excluded it.

On the "Create Rules" screen, verify that the selected rules are correct.

The file is a SharePoint system file and was skipped. These types of files are not processed by default.

If you want to process SharePoint system files, enable the "Process SharePoint system files" setting in "Settings → SharePoint".

The file is a system file and was skipped. These types of files are not processed by default.

If you want to process system files, enable the "Show and process system files" setting in "Settings → Files".

An error occurred while starting the process.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The file could not be processed.

Ensure that you have proper access to the file and can open it with the appropriate application.

The file does not contain any links.

The file does not contain links that need to be repaired.

The link does not need to be repaired.

The file was skipped due to the wildcard filter rule.

If this was not intended, check the section "Advanced: Limit Processed Files Using List Files" in the "Select Files" screen and verify that the wildcard filters do not exclude the file.

The file was skipped due to the regular expression filter rule.

If this was not intended, check the section "Advanced: Limit Processed Files Using List Files" in the "Select Files" screen and verify that the regular expression filters do not exclude the file.

The file was skipped as it matched a path specified in the file exclusion list.

If this was not intended, check the section "Advanced: Limit Processed Files Using List Files" in the "Select Files" screen and verify that the paths do not exclude the file.

The link was skipped due to the wildcard filter rule.

If this was not intended, check the section "Advanced: Limit Processed Links Using List Files" in the "Select Links" screen and verify that the wildcard filters do not exclude the link.

The link was skipped due to the regular expression filter rule.

If this was not intended, check the section "Advanced: Limit Processed Links Using List Files" in the "Select Links" screen and verify that the regular expression filters do not exclude the link.

The link was skipped as it matched a path specified in the link exclusion list.

If this was not intended, check the section "Advanced: Limit Processed Links Using List Files" in the "Select Links" screen and verify that the paths do not exclude the link.

The file does not contain links that need to be inoculated, however it may still get processed as a child file if another parent file contains links to this file.

The file is not owned by the Box user account it is located in.

To process this file, enable “Process files not owned by user” in “Settings → Box”.

The folder does not exist in the Select Folders screen.

This folder exists at its target location. However, it does not exist in the Select Folders screen, so the Import process could not select it.

Perhaps the folder was created (or came online) after you opened the Select Folders screen.

Press {Refresh Folder Tree} and then retry your import. If that doesn't resolve this, please reach out to LinkTek Support at 727-442-1822 or Support@LinkTek.com.

It did not match a path specified in the file filter inclusion list.

If this was not intended, check the section "Advanced: Limit Processed Files Using List Files" in the "Select Files" screen and verify that the filters include the file.

It did not match a path specified in the link filter inclusion list.

If this was not intended, check the section "Advanced: Limit Processed Links Using List Files" in the "Select Links" screen and verify that the filters include the link.

The file was unprotected.

The link was unprotected.

The file has not been modified since it was last scanned.

This link is valid, but the parent file's link ID does not match the child file's ID.

Re-Inoculate your files in their original locations to handle this issue.

The link counts did not match.

Files were found which need repair.

These files can be repaired by running the "Repair Files" action on the "Administration" ribbon tab.

The allocated file ID could not be found.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The link is broken.

Fix the link and re-run the Inoculate process.

The link is a type that cannot be inoculated or cured (such as folder, web or email).

A link ID has already been assigned to it.

A file ID has already been assigned to it.

The child file was not found.

Ensure that the child file exists in the target location and that the new location of this child file is included among the folders that are selected on the "Select Folders" screen. LinkFixer Advanced can only cure links when it is able to find and process both the parent files and the child files.

The link did not need to be cured.

The file does not contain any links to be cured.

LinkFixer Advanced has completed scanning files and is ready to proceed with the Cure process.

Scanning of files completed. Waiting to proceed with Cure processing.

The link did not need to be cured.

The link is a type that cannot be inoculated or cured (such as folder, web or email).

The link has more than one child file candidate.

The link points to a source folder and will be considered a broken link for the purposes of curing them.

The child file was not moved/renamed.

The Modify Links setting to process broken links is disabled.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The Modify Links setting to process working links is disabled.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

It was not corrupt.

The link was skipped because it did not need to be repaired.

No links in the file could be repaired.

We were unable to repair it.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The repair does not apply to this file type.

You do not need to include this file type in this process as it is not supported.

The file was skipped because no text replacements were made.

The file was skipped because LinkFixer Advanced doesn't support processing protected XLS files with ActiveX controls.

The text couldn't be updated because the resulting text length is over the allowed limit.

The text couldn't be updated because the number of line feeds in the resulting text length is over the allowed limit.

The file was processed but we encountered at least one text replacement problem. Refer to the “Text” rows below this “File” row for details.

The text couldn't be updated because the text in cell has multiple text formattings.

If You want to process these cells, check the setting "Replace text in cells that have multiple text formatting" in the Settings/General tab.

The LinkFixer service could not be started.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The LinkFixer Advanced agent encountered an error. This file will probably still be processed as a child file. The agent was restarted and instructed to continue processing the next file.

This is very rare. It is our fallback check for when the agent process had to be restarted for an unknown reason.

Please help us find and fix the source of this problem by emailing us at Support@LinkTek.com or calling 727-442-1822.

The file processing timeout period was exceeded.

Open and examine the file using the application capable of editing the file. If the file will not open, or it is obviously corrupt, LinkFixer Advanced will not be able to process the file. If the file is not corrupt, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com. If the file is not corrupt, increase the "ProcessFileTimeout" setting.

The LinkFixer Advanced agent could not be found.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The file cannot be processed by multiple agents. It will be processed by a single agent.

No more agent IDs are available to use for new agent processes.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The LinkFixer Advanced agent encountered an Access Violation exception. This file will still be processed as a child file. The agent was restarted and instructed to begin processing the next file.

This error is very rare.

We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com.

You can also call us for help at 727-442-1822.

The LinkFixer Advanced agent encountered an Out Of Memory exception. This file will still be processed as a child file. The agent was restarted and instructed to continue processing the next file.

The agent process ran out of memory. There are multiple possible reasons for this.

If your system has limited available memory, adding more memory or closing non-essential processes which are using a lot of memory could prevent this from happening again.

But this may have happened because the agent reached the maximum amount of memory available to a 32-bit .NET process, which is approximately 1.4GB. If that is what happened, upgrading to a 64-bit version of LinkFixer Advanced would allow each agent to access considerably more memory, making this error less likely and less frequent.

We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com.

You can also call us for help at 727-442-1822.

The LinkFixer Advanced agent encountered a Stack Overflow exception. This file will still be processed as a child file. The agent was restarted and instructed to continue processing the next file.

This error is very rare.

We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com.

You can also call us for help at 727-442-1822.

The LinkFixer Advanced agent encountered an SEH exception. This file will still be processed as a child file. The agent was restarted and instructed to continue processing the next file.

This error is very rare. It indicates that the agent encountered a very low-level error.

SEH stands for Structured Exception Handling.

We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com.

You can also call us for help at 727-442-1822.

The LinkFixer Advanced agent encountered a COM exception. This file will still be processed as a child file. The agent was restarted and instructed to continue processing the next file.

This error is very rare. It means some other software component that the agent depends upon encountered a serious problem.

COM stands for Common Object Model.

We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com.

You can also call us for help at 727-442-1822.

The file handler used by this agent encountered a serious problem. This file will still be processed as a child file. The agent was restarted and instructed to continue processing the next file.

This error is very rare. It means the file handler used by this agent to process your file encountered a problem that it could not recover from.

We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com.

You can also call us for help at 727-442-1822.

The LinkFixer Advanced agent was actively terminated by a person or by some other software. The agent was restarted and instructed to continue processing the next file.

It is possible a person or some other software (not from LinkTek) terminated this agent process.

It is exceptionally rare, but this agent process could have been mis-identified as malware and terminated by security software running on your computer.

Unless someone manually terminated this agent process, we would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com.

You can also call us for help at 727-442-1822.

The file could not be processed.

Please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.

The file appears to be corrupt.

Open and examine the file using the application capable of editing the file. If the file will not open, or it is obviously corrupt, LinkFixer Advanced will not be able to process the file. If the file is not corrupt, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.

The internal structure of the file was not recognized. This file will still be processed as a child file.

Open and examine the file using the application capable of editing the file. If the file will not open, or it is obviously corrupt, LinkFixer Advanced will not be able to process the file. If the file is not corrupt, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.

The file is not a supported file type. This file will still be processed as a child file.

The file is not a licensed file type. This file will still be processed as a child file.

Contact your LinkTek representative to license the file as a parent file. Files of this type are processed as supported child files without being licensed.

The contents of the file were truncated by the SharePoint server.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The local file path has not been set.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The location was discovered earlier to be inaccessible. To improve performance the link was not checked again.

To always check links, uncheck the option "Don't check access to files located on inaccessible folders, drives or servers". Check the server to make sure it is online. Also check the Network Locations screen to see the status of mapped drives and network locations. If needed, click {Refresh} to refresh the status of the network location.

The file was created with a version of Microsoft Office prior to 1997 and is not supported as a parent file. This file will still be processed as a child file.

Open the file using a recent version of Office and save it in a more recent format. Then re-process it with LinkFixer Advanced.

The settings file is corrupted.

A new settings file with default values was created.

The file might be corrupt.

The file is completely empty (zero bytes in size).

If you have a reason to inoculate zero-byte files, please let us know at Support@LinkTek.com.

The link is not recognized; however, LinkFixer Advanced is still able to modify it.

While the format of the link is not recognized, it can still be modified using rules. If the link is valid, then no action is required.

The DGN link cannot be changed to a web link.

Move the child files to a location that can be accessed by a mapped drive or UNC path.

A timeout occurred while checking the link.

The file could not be copied.

The stream could not be copied.

The file handler encountered a critical error. Depending on the specific error, the file might still be processed as a child file.

This is a rare error and we would really like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file, and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822.

Failed to load a file handler because it was missing a required function.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The hyperlink text is not available.

The file handler version is not correct.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The file handler could not be unlocked.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The file contains links with missing sheets or cells.

Revise the rules so the modified links point to valid sheets or cells.

The file could not be loaded.

The file handler is locked.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The path could not be made absolute.

The path could not be moved.

The link is not a hyperlink.

The file could not be renamed.

The application required to read and write the file could not be started.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

We did not find an installation of InDesign on your computer. This file will still be processed as a child file.

To process this file as a parent file with LinkFixer Advanced, please install InDesign.

The web link could not be checked.

The file could not be written.

The link could not be renamed.

You might be trying to modify links that point to a location that does not exist. If the problem persists after attempting the above, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com.

The OLE link could not be renamed.

It requires a newer version of InDesign to be installed. This file will still be processed as a child file.

To process this file as a parent file with LinkFixer Advanced, please install a newer version of InDesign on your computer. To find out what version of InDesign you need, look up result code 6320 in your detail (CSV) report. Those rows will contain detailed InDesign version information.

Your installed copy of InDesign failed to start. This file will still be processed as a child file.

InDesign seems to be installed, but we were unable to start it.

Please re-install InDesign, restart your computer, and then run LinkFixer Advanced on this file again.

If that doesn't resolve this error, please reach out to LinkTek Support at 727-442-1822 or Support@LinkTek.com.

The process was stopped because the license limits were reached.

Contact your LinkTek representative to increase your license limits.

The total number of links processed has reached the maximum number of links LinkFixer Advanced is currently licensed to process. Not all of the selected parent files and their links have been processed.

To increase the quantity of links that LinkFixer Advanced is licensed to process, please contact your LinkTek sales representative.

You have exceeded the maximum number of files LinkFixer Advanced is currently licensed to scan. Not all of the selected parent files and their links have been scanned.

To increase the number of files LinkFixer Advanced is licensed to scan, please contact your LinkTek sales representative.

You have exceeded the maximum number of links LinkFixer Advanced is currently licensed to process. Not all of the selected parent files and their links have been processed.

To increase the number of links LinkFixer Advanced is licensed to process, please contact your LinkTek sales representative.

The specified license ID or password is not valid.

Check to make sure you are entering the correct license ID and password. If they are correct, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The license does not have any more activations available.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The license has expired.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The current system time appears to be invalid.

Ensure your computer's clock is set to the correct date and time.

Your computer's hardware appears to have changed since the license was last read.

Please re-activate your license.

The license file is corrupted.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

A license error has occurred.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

A problem occurred while communicating with the activation server. Online activation of a LinkFixer Advanced license requires internet access.

Resolve any internet access issues and activate the license again.

The license's product ID (LFA) is not valid.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The license contains an invalid product option type. This may be an indication that you are entering the wrong license ID.

Please verify you are entering the correct license ID.

This program cannot be run using a LinkFixer Advanced license.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.

The license daily limits have been reached.

Contact your LinkTek representative to increase your license limits.

You have exceeded the maximum number of files LinkFixer Advanced is currently licensed to process. Not all of the selected parent files have been processed.

To increase the number of files LinkFixer Advanced is licensed to process, please contact your LinkTek sales representative.

Your LinkFixer Advanced license only permits local files to be modified.

To process files stored on another computer or in a cloud provider, contact LinkTek Support to upgrade your LinkFixer Advanced license.

The ticket notification failed.

Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.