- What we were trying to do. We call this the action. Each action has a number (the "action code") and a message (the "action message"). Here is the link to our action codes webpage.
- The reason for the failure. We call this the result. Each result has a number (the "result code"), a concise message (the "result summary"), a full-length message (the "result message"), and a proposed solution. The table below is a list of our result codes and related messages.
| Result Code | Result Summary | Result Message | Solution |
| 0000 | Success | ||
| 0001 | Critical SQL Server communication error | A critical communication error occurred between LinkFixer Advanced and SQL Server. This required the process to be restarted. LinkFixer Advanced was able to recover from this issue. However, a discrepancy may exist in the file and link counts of the summary report. | |
| 0002 | Critical error — no recovery was possible | A critical error occurred which caused the process to be aborted. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 0003 | Unexpected (non-specific) error encountered | An unexpected error occurred. Please contact LinkTek Support so we can improve our handling of this situation. | This is a catch-all error. We were unable to provide you with specific details about what happened. (We really hate saying that. Our goal is for every one of our error messages to be maximally specific and useful, and for you to never encounter this catch-all error.) We see this error (result code 3) as an opportunity to help you by doing two very important things: 1. Improve our error handling and error messaging. 2. Improve LinkFixer Advanced to prevent errors in the first place. When an error absolutely cannot be prevented, we still want you to know exactly what went wrong — and we want to give you a clear idea of what you can do about it. To accomplish all this, we need to hear from you when you encounter this catch-all error (result code 3) so that we can investigate it. We want very badly to help you find out what happened and to prevent it from happening again. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. We are eager to hear from you and we promise to do our best to help you. |
| 0005 | LFACmd.exe: Invalid command-line parameter | The command-line parameter is not valid. | To see a list of valid command-line parameters, run with no parameters. If you have any questions, please contact LinkTek Support at Support@LinkTek.com or call 727-442-1822. |
| 0006 | LFACmd.exe: Invalid task name | The provided task name is invalid. | Provide a valid task name to the -t parameter. For example, “ -t=Inoculate ...”. To see a list of task names and other command-line parameters, run with no parameters. If you have any questions, please contact LinkTek Support at Support@LinkTek.com or call 727-442-1822. |
| 0007 | LFACmd.exe: Missing required command-line parameter “-t” | The required command-line parameter “-t” was not provided. | Include the parameter “-t” in your command line. Note that you will also have to provide the name of a task to perform. To see a full list of command-line parameters, run with no parameters. If you have any questions, please contact LinkTek Support at Support@LinkTek.com or call 727-442-1822. This solution was brought to you from Florida with love. |
| 0008 | Network Location Not Accessible | The network location is not accessible. | Verify the network location properties are correct. |
| 0010 | Rename rules import error(s) | The rename rules list was not imported due to one or more errors. See the error report for details. | Review the error report and correct any errors. Then import the rename rules list again. |
| 0011 | No Rename Rules | The rules file does not contain any enabled rules. | Add or enable rules in the file. |
| 0012 | Cannot Use Rename Rules | Rename rules cannot be used with the task. | Remove the rename rules parameter from the command line. |
| 0013 | Folder selection import error(s) | One or more errors occurred while importing the folder selection list. See the error report for details. | Review the error report and correct the errors. Then import the folder selection list again. |
| 0014 | Import Network Locations Errors | One or more errors occurred during the import. | Review the error report and correct the errors. |
| 0015 | License Lacks Egnyte Support — Egnyte Desktop App Not Allowed | LinkFixer Advanced detected that the Egnyte Desktop App is running on this computer. Your current license does not support processing Egnyte files. Consequently, LinkFixer Advanced cannot operate while Egnyte Desktop App is active. | To continue using LinkFixer Advanced now, close the Egnyte Desktop App. If you require a license that includes Egnyte support, please contact LinkTek Licensing at License@LinkTek.com or call 727-442-1822. |
| 0200 | Network write error | An error occurred while attempting to write data over the network. | Please check your network connection and try again. If this problem persists, contact your network administrator for further assistance. |
| 0201 | Email delivery failed | An SMTP error occurred on the email server. | Please contact your network administrator for further assistance. |
| 0202 | Internal service endpoint unavailable | LinkFixer Advanced could not connect to its internal WCF endpoint service. The service is either not running or the endpoint has not yet been registered. This usually means the service is offline, restarting, crashed, or still initializing. | We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 0203 | Invalid username or password | The username or password provided is incorrect, and that prevented LinkFixer Advanced from accessing the server. | Please verify your username and password and try again. If this problem persists, contact your network administrator for further assistance. |
| 0204 | Network access denied | Access to the network resource was denied due to insufficient network permissions. | Please check your network permissions and try again. If this problem persists, contact your network administrator for further assistance. |
| 0205 | Network busy | The network experienced heavy traffic during the operation. | Please retry the operation when network traffic is low. If this problem persists, contact your network administrator for further assistance. |
| 0206 | External service endpoint unavailable | The endpoint was not found when LinkFixer Advanced attempted to connect to the external WCF service endpoint. This typically occurs when the external service is offline, unreachable due to network issues, or not yet accepting connections. | We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 0300 | Insufficient memory to complete process | LinkFixer Advanced ran out of memory during processing and could not complete the operation. This can happen if your system does not have enough available memory or if LinkFixer Advanced's internal memory limits are exceeded. | Try closing other programs or freeing up system memory, then run the process again. If the problem persists, please enable detailed logging, try processing the file again, and send the logs to Support@LinkTek.com. We'll be happy to review them and help get this resolved for you. |
| 0400 | Windows Registry: Access Denied | The user account does not have the required permissions to access the registry path. | Ask your system administrator to grant your account the required permissions to read and write to this registry key. |
| 0500 | Process Interrupted | The "LinkFixerAgent.exe" process was manually stopped during file processing. | If you intentionally stopped the process, no further action is needed. Otherwise, please restart the operation. If the problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 0501 | Mutex access timeout | Accessing the mutex (mutual exclusion object) timed out while another agent was processing the file. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 0600 | Windows Communication Foundation (WCF) error | A communication error occurred while LinkFixer Advanced was exchanging data using Windows Communication Foundation (WCF). This could be due to a temporary network issue, an unavailable destination system, or a timeout during data transfer. | Check your network connection and try the operation again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 0700 | Unauthorized access to the URL (HTTP 401) | The destination server responded with an HTTP 401 (Unauthorized) status while processing your request for the target URL. This indicates the server could not verify your identity or give you permission to access this resource. | Ensure you have the required permission to access the target URL and try the operation again. |
| 0701 | Web service request error | A web exception occurred while processing the target web service URL. | Ensure that the target web service URL is correct and accessible. |
| 0702 | URL not found (HTTP 404) | The destination server responded with an HTTP 404 (Not Found) status while processing your request for the target URL. This indicates the requested resource is not available at the specified address. | Ensure that the target URL is correct and that the resource exists at that location. |
| 0703 | Invalid URL format | The target URL is invalid and does not follow the standard URL format. | Ensure that the URL is specified in the correct format. |
| 0704 | Unauthorized access to the web service (HTTP 401) | The destination server responded with an HTTP 401 (Unauthorized) status while processing your request for the target web service URL. This indicates the server could not verify your identity or give you permission to access this service. | Ensure you have the required permission to access the target web service URL and try the operation again. |
| 0705 | Web service not found (HTTP 404) | The destination server responded with an HTTP 404 (Not Found) status while processing your request for the target web service URL. This indicates the specified service endpoint is not available at this address. | Ensure that the target web service URL is correct and try again. If this problem persists, contact your network administrator for further assistance. |
| 0706 | Forbidden access to the URL (HTTP 403) | The destination server responded with an HTTP 403 (Forbidden) status while processing your request for the target URL. This indicates you do not have permission to access the resource, or access was blocked by the server. | Ensure that you have the required permission to access the target URL and try again. |
| 0707 | Forbidden access to the web service (HTTP 403) | The destination server responded with an HTTP 403 (Forbidden) status while processing your request for the target web service URL. This indicates you do not have permission to access the service, or access was blocked by the server. | Ensure that you have the necessary permission to access the target web service and try again. If this problem persists, contact your network administrator for further assistance. |
| 0708 | Too Many HTTP Redirects | The request exceeded the maximum of five HTTP redirects allowed by LinkFixer Advanced. This typically indicates a redirect loop or a misconfigured web server, preventing successful navigation to the target. | Please check the target URL for excessive or circular redirects and correct the web server configuration if needed. If your environment requires more than five redirects to reach the URL, contact LinkTek Support at 727-442-1822 or Support@LinkTek.com to discuss increasing this limit. We welcome your feedback and use it to improve LinkFixer Advanced. |
| 0709 | Proxy Required | The server responded with HTTP status code 305 (Use Proxy). This indicates that the requested URL is only accessible through a specific proxy server. | To access this URL, you may need to configure your system to use the appropriate proxy. Please contact your I.T. department to obtain the correct proxy settings. If they cannot resolve the issue, have them contact LinkTek Support at 727-442-1822 or Support@LinkTek.com. |
| 0710 | Name resolution failure | LinkFixer Advanced was unable to resolve the hostname in the URL. This means the system’s name resolution service could not locate the domain, often because the domain name is misspelled, no longer exists, or DNS services are unavailable. | Ensure that the domain name in the URL is spelled correctly. If the problem continues, contact your network administrator to check that DNS services are functioning properly. If the problem remains unresolved beyond that, please reach out to LinkTek Support at 727-442-1822 or Support@LinkTek.com. |
| 0711 | Web request error | A web exception occurred while processing the target URL. | Ensure that the target URL is correct and accessible. |
| 0712 | Web request timed out | The request to access the URL timed out. This usually means the server did not respond within the expected time, possibly due to temporary high load, network delays, or server slowdown. | Check your network connection and ensure that the URL is correct. If this was a temporary issue, retrying the request may succeed. If the problem continues, please contact your I.T. department. If they cannot resolve the issue, ask them to contact LinkTek Support at 727-442-1822 or Support@LinkTek.com. |
| 0713 | Incomplete response from web server | The web server for the URL returned an incomplete or invalid response. The connection was established, but the server closed the connection or interrupted communication before the response was fully received. | Check your network connection and try accessing the URL again. If the problem persists, contact your I.T. department to investigate network or server issues. If unresolved, please contact LinkTek Support at 727-442-1822 or Support@LinkTek.com. |
| 1000 | Drive locked | LinkFixer Advanced could not access drive because Windows has temporarily locked it. This may happen if another application is using the drive, or if Windows is running tasks such as a disk check, backup, or encryption. | If you have applications open that may be using the drive, close them and try again. If the drive still appears locked — for example, during a system disk check or encryption — wait until Windows finishes and then try again. If the problem persists after restarting your computer, contact your I.T. department. If unresolved, have them contact LinkTek Support at Support@LinkTek.com or call 727‑442‑1822. |
| 1001 | Drive not found | The drive could not be found. | Ensure that the drive exists and is accessible from your computer or network. |
| 1002 | Network share not found | The network share could not be found. | The file server may have stopped responding, or it may be experiencing communication problems. If this error doesn't go away on its own, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com). |
| 1003 | Drive out of space | The drive does not have enough free space. | Free up space on the drive by deleting or moving files you don’t need. If you cannot free enough space, expand the disk or volume or request a higher storage quota from your administrator. |
| 1004 | Novell Drive Detected for Processing | One or more of the folders you have selected are located on a Novell drive. Some users of Novell software have previously reported unreliable connectivity between Novell and the Windows Novell client. However, there are also recent reports that these issues have been fixed. If you continue, it is possible you will experience connectivity problems while processing files on Novell. If this occurs, LinkFixer Advanced can still help you migrate your files off of the Novell drive by using an alternative set of procedures. | You may choose to continue processing. If connectivity issues occur, LinkFixer Advanced can assist with migrating your files off the Novell drive using alternate procedures. It is recommended to move or copy files from the Novell drive to a Windows volume before processing. For assistance, contact LinkTek Support at 727-442-1822 or Support@LinkTek.com. |
| 1005 | Low disk space | The available space on the drive is low. | Increase the amount of available space on the drive. You can do this by moving files off of it, deleting unneeded files from it, compressing files which are on it, or by increasing the size of the volume. Use "Settings → General → When available disk space on certain volumes falls below __, warn till remedied" to adjust this threshold. |
| 1006 | Critically low disk space | The available space on the drive is critically low. | Increase the amount of available space on the drive. You can do this by moving files off of it, deleting unneeded files from it, compressing files which are on it, or by increasing the size of the volume. Use "Settings → General → When available disk space on certain volumes falls below __, pause processing" to adjust this threshold. |
| 1007 | File system not recognized | The local or network file system was not recognized. | This is a very rare error. This filesystem may be corrupt, or it might not be supported by your version of Windows. If this error doesn't go away on its own, please reach out to your I.T. department. If they cannot resolve this for you, please ask them to reach out to LinkTek Support via phone (727-442-1822) or email (Support@LinkTek.com). |
| 1008 | Device not ready | LinkFixer Advanced attempted to access a local device or volume, but Windows returned system error 21 (0x15), "ERROR_NOT_READY." This indicates the device or resource was unavailable at the time of the request. This may be caused by a disconnected or powered-off device, a missing or corrupted driver, or issues with the system’s file or boot configuration. | Ensure the device is securely connected and powered on. You may resolve this by updating or reinstalling the device driver, running a system file checker scan, or installing Windows updates. If the problem persists, contact your I.T. department. If they cannot resolve the problem, please reach out to LinkTek Support at 727-442-1822 or Support@LinkTek.com. |
| 1009 | Invalid Parameter in System Call (Windows System Error 87) | Windows reported System Error 87 (0x56), "ERROR_INVALID_PARAMETER." This error usually means that invalid information was provided to a low-level Windows component. It can occur, for example, when attempting to access an uninitialized removable USB drive, or when the required service for a device or network connection has not been started. | To resolve this issue, first ensure that all devices and network components needed for the operation are properly connected, powered, and initialized; if the error was caused by a temporarily unavailable drive or network location, reconnect or reinitialize the device and try again. If the problem persists, restart your computer to make sure all required Windows services and system components are running, then attempt the operation once more. If you continue to receive this error after these steps, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1100 | Folder Not Found | LinkFixer Advanced could not locate the folder. The folder may have been deleted, moved, renamed, or the path may be incorrect or incomplete. | Verify that the folder exists and is accessible at the specified location. For network or cloud storage, confirm the full path is correct, then try again. |
| 1101 | Invalid folder name | The folder name is invalid and does not meet Windows' naming requirements. This may be due to unsupported characters, reserved names, trailing spaces or periods, or the folder name length exceeding Windows' length limits. | Verify that the folder name adheres to Windows' naming requirements by avoiding invalid characters and reserved names, and ensure it does not end with spaces or periods. Confirm that the folder's location is accurate and that you have the necessary permissions to access it. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1102 | Folder access denied | The user account does not have permission to the folder. | See your detailed report to identify which action your user account could not perform on the folder. Knowing the failed action reveals the specific permission your account lacks. Possible actions include check in, check out, copy, create, delete, download, read, read attributes of, set attributes of, undo check out of, upload, and write. Contact your system administrator and ask them to grant your user account permission to perform that action on the folder. |
| 1103 | Folder Permissions Missing | Your user account does not have permissions to the folder as configured in LinkFixer Advanced. | See your detailed report to determine exactly what action your user account was unable to perform on the folder. In this case, knowing what action failed will tell you what permission your user account was lacking. The possible actions are check in, check out, copy, create, delete, download, read, read attributes of, set attributes of, undo check out of, upload, and write. Then have your system administrator grant your user account permission to perform that action on that folder. |
| 1104 | Folder path is empty or invalid | The folder path is empty or contains only spaces. | Provide a valid folder path and retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. Alternatively, use the {Contact Support} button to submit a support ticket. |
| 1105 | Folder parsing error | LinkFixer Advanced could not parse the folder path. | Verify that the folder path is correct, does not contain unsupported characters, and that the document server is online in the "Network Locations" view. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1106 | Destination folder already exists | The destination folder already exists. | Choose a different destination folder, or delete or rename the existing folder. If you have any questions, please contact LinkTek Support at Support@LinkTek.com or call 727-442-1822. |
| 1200 | File already checked out by another user | The check-out operation failed. The file is currently checked out or reserved by another user. | Please ask the user who has the file checked out to either check it in or cancel the checkout. Once the file becomes available, restart the process. If you need help identifying the user or resolving the checkout, contact your system administrator. |
| 1201 | Could not check in the file | SharePoint returned an error while attempting to check in the file. This error occurs if the file is not checked out to an authenticated user or if required fields on the file are incomplete. | Ensure the file is checked out to an authenticated user and that all required fields on the file are completed. Then try checking in the file again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1203 | Manual check-out required | Windows reported System Error 221 (0xDD), "ERROR_CHECKOUT_REQUIRED," while attempting to modify the file. This means the file must be checked out before any changes can be made. | Ensure your user account has permission to check out the file. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1205 | File already exists | A file with the same name already exists at the destination location. This can occur when rewriting a file after modification or before a move or rename operation when the "Overwrite files already existing in the new location" setting is not enabled. To avoid overwriting an existing file, the file was skipped. | To proceed, remove or rename the existing file, or enable the "Overwrite files already existing in the new location" option under Settings → Move/Rename. Then, retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1206 | File is locked and in use by another process | It is currently locked by another user or application and cannot be accessed. | Close any applications or processes that might be using this file and try again. If the file is on a shared network location, check that no other users are editing or holding the file open. If the problem persists after attempting the above, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 1207 | File is read-only or write-protected | The file is write-protected and cannot be modified. This happens when the file is set to Read-only, you don't have permission to modify it, it's locked by another program, or the drive is write-protected. | To fix this, remove the Read-only attribute from the file. On removable drives, check for a hardware write-protect switch and make sure it is turned off. Close any applications that might be using the file, or restart your computer if you are unsure about which application is locking it. Additionally, ensure your access rights allow writing to the file and its directory. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1208 | File not found | The file does not exist at the specified location. | Verify the file path and ensure the file is present at the target location, then try again. If the problem persists, please check permissions or contact your system administrator. |
| 1209 | Failed to revert file check-out | The user account that checked out the file was unable to complete the action. | Ensure the same user who checked out the file has the required permissions and try again. If that does not resolve the problem, check the SharePoint library settings or revert the check-out directly in SharePoint. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1210 | File access denied | The user account does not have permission to the file. | See your detailed report to identify which action your user account could not perform on the file. Knowing the failed action reveals the specific permission your account lacks. Possible actions include check in, check out, copy, create, delete, download, read, read attributes of, set attributes of, undo check out of, upload, and write. Contact your system administrator and ask them to grant your user account permission to perform that action on the file. |
| 1212 | Insufficient permissions to delete settings file | The user account does not have the required "Delete" permission. | Ensure that your user account has "Delete" permission for the file or its parent folder. If necessary, ask your system administrator to update your permissions, then try the operation again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1213 | Unable to decrypt: We do not have the password for this file | We do not have the password to open it. This file will still be processed as a child file. | Provide the correct password for the file in your LinkFixer Advanced password list file, or remove the password protection from this file. Then process the file again with LinkFixer Advanced. |
| 1214 | Unable to decrypt: Password-protected file processing is disabled | The file is password-protected and password-protected files support is turned off in LinkFixer Advanced. This file will still be processed as a child file. | Enable password-protected files support in "Settings → Files". Also be sure to provide the password for this file in your password list file. |
| 1215 | Unable to create temporary local file path | LinkFixer Advanced was unable to create a valid local path for downloading a temporary copy of the file needed to inspect and repair links. | Ensure you have write access to LinkFixer Advanced's temporary folder on this machine and sufficient free disk space on the drive. Also, verify that no security software is blocking file creation in the temporary folder. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1216 | Unable to decrypt: We do not support password-protected PDF files | We do not support password-protected PDF files. This file will still be processed as a child file. | Remove password protection from the file and then process the file again with LinkFixer Advanced. If you would like us to support password-protected versions of this filetype in the future, please reach out to LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1217 | Unable to decrypt: We do not support password-protected PowerPoint files | We do not support password-protected PowerPoint files. This file will still be processed as a child file. | Remove password protection from the file and then process the file again with LinkFixer Advanced. If you would like us to support password-protected versions of this filetype in the future, please reach out to LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1218 | Unable to decrypt: We do not support password-protected Project files | We do not support password-protected Project files. This file will still be processed as a child file. | Remove password protection from the file and then process the file again with LinkFixer Advanced. If you would like us to support password-protected versions of this filetype in the future, please reach out to LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1219 | Unable to decrypt: We do not support this type of password-protected OpenXML file | We do not support this type of password-protected OpenXML file. This file will still be processed as a child file. | We've never seen this case occur. This is a password-protected Microsoft Office (OpenXML-format) file, but it is not Excel or Word (which we support) and it is not PowerPoint or Project (which we detect but do not support). Remove password protection from the file and then process the file again with LinkFixer Advanced. If you would like us to support password-protected versions of this filetype in the future, please reach out to LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1300 | File path too long | The file path exceeds the maximum supported length of 260 characters enforced by your Windows operating system. This limitation is common on legacy systems or Windows versions prior to 1607. | On Windows 10 (version 1607) and later, long path support can be enabled system-wide. To resolve this issue, verify that the "Enable Win32 long paths" policy is enabled in "Computer Configuration → Administrative Templates → System → Filesystem" and ensure long path support is enabled in your system settings if it is not already. If enabling the policy is not possible or if this does not resolve the problem, shorten folder and file names to reduce the total path length or move files closer to the root directory to reduce the overall path length. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1301 | Server not available or offline | LinkFixer Advanced could not access the network path or the server is offline. | Verify that the document server is powered on and connected to the network, confirm that the network path exists and is accessible, and ensure your Windows account has permission to access the location. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1302 | Invalid path detected | The specified path is invalid. It is either empty or contains one or more characters not permitted in file or folder names. | Open the parent file and edit the link's target path to remove empty paths and any invalid characters. Save the file, then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1303 | Modifying this type of link as a Web URL is not allowed | LinkFixer Advanced attempted to modify this link as an HTTP/HTTPS URL, but modifying this type of link in this way is not safe. | Use a supported modification type for this link. If the link points to a SharePoint location, ensure it is properly mapped in the Network Locations screen. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 1304 | Web URLs are not allowed for this file type | LinkFixer Advanced attempted to save the web URL in the parent file, but this file type does not support web URLs. | Use a supported type of link for this file. If the path points to a SharePoint location, ensure it is correctly mapped in the Network Locations screen. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 2000 | Database connection failed | LinkFixer Advanced could not connect to the database on SQL Server. This usually indicates the server is not running, or the server name, instance name, or port is incorrect, or the network cannot reach the server. | Verify the server, instance name, and port are correct. If they are, ensure the SQL Server service is running and can be reached. Then try again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 2001 | Database data folder not found | The configured database data folder does not exist. | Verify that the specified folder exists, or update the database folder path in this dialog to point to an existing location, then try again. |
| 2002 | Database data folder missing | No database location was specified here in the Configure Database Connection dialog. | Please select the existing location of the database files or create a new folder in File Explorer and select that folder here in the Configure Database Connection dialog. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 2003 | Database name missing | No database name was provided. | Enter a database name or select one from the drop-down menu and try again. |
| 2005 | Database server not specified | No server name was specified. | Enter a server name in the Server name field or click the {Scan Network} button to discover available servers, select the server you wish to use, and try again. |
| 2006 | Unexpected error validating database settings | An unexpected error occurred during validation. This could be due to invalid configuration, insufficient permissions, inaccessible database files, or other unexpected issues. | Please verify that the database settings are correct, ensure you have the necessary permissions, and confirm that the database files are accessible. Restart the application and try again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 2007 | Low database space | The available space in your LinkFixer Advanced database is low. | Ask your database administrator to increase the size of your LinkFixer Advanced database or to set your database to unlimited autogrowth. Use "Settings → General → When available database space falls below __, warn till remedied" to adjust this threshold. |
| 2008 | Critically low database space | The available space in your LinkFixer Advanced database is critically low. | Ask your database administrator to increase the size of your LinkFixer Advanced database or to set your database to unlimited autogrowth. Use "Settings → General → When available database space falls below __, pause processing" to adjust this threshold. |
| 2009 | Database Performance Degraded | The database is responding more slowly than expected. This may happen if the system has insufficient CPU, memory, or disk resources allocated to the database, or if the database files are located on a storage drive with limited performance capacity, causing delays during validation. | Ask your database administrator to review the hardware and resource allocation for the database. Increasing available resources or moving the database files to faster storage can improve performance and prevent future validation delays. |
| 2010 | Database server cannot be reached | The database server could not be located or accessed. This may occur if the server is offline, the network connection is unavailable, or remote connections are not enabled on the server. | Check that the database server is powered on, accessible from this computer, and configured to allow remote database connections. If these steps do not fix the condition, verify that the network connection is stable and functioning properly. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 2011 | Multiple-data-file SQL Server databases not supported | LinkFixer Advanced does not support SQL Server databases which are configured to use multiple data files. | Choose a SQL Server database which is configured to use a single data file, not multiple data files. Or have your database administrator reconfigure your database to use a single data file. Here is a Microsoft article about SQL Server data files: [l:https://learn.microsoft.com/en-us/sql/relational-databases/databases/database-files-and-filegroups?#database-files]https://learn.microsoft.com/en-us/sql/relational-databases/databases/database-files-and-filegroups[/l] If you would like LinkFixer Advanced to support multiple-data-file SQL Server databases in the future, please let LinkTek Support know by reaching out to Support@LinkTek.com or call 727-442-1822. |
| 2012 | Database file or disk out of space | LinkFixer Advanced could not save data to the database on the SQL Server. The database file or the disk where the database is stored has run out of space. This can happen when the physical drive hosting the database is full, even if SQL Server's autogrowth feature is enabled. | Please ask your database administrator to increase the size of the LinkFixer Advanced database and to verify that autogrowth is enabled. Also, ensure that the disk where the database is stored has sufficient free space to allow the database to expand as needed. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 2102 | Unable to modify links to text files | Microsoft Access restricts changes to filenames for certain links that point to text files. This limitation prevents LinkFixer Advanced from modifying or renaming the linked file. | If you need to modify this link, use Microsoft Access to relink or remove the connection to the text file before trying again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 2103 | Unable to relink a Microsoft Access table that points to a web URL with a document ID | Microsoft Access prevents modifying linked tables that point to a web URL containing a document ID. This restriction stops LinkFixer Advanced from modifying the link. | Use Microsoft Access to manually relink or remove the connection to the web-based file before attempting to modify it with LinkFixer Advanced. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 2104 | Failed to create a table in the Access database | LinkFixer Advanced could not create the table necessary to store inoculation data in the Access database. This prevented the inoculation process from completing. | Try manually creating a table named "Usys_LinkTek_Data" in the Access database with two columns: "PropId" (integer, primary key) and "PropValue" (short text). After creating the table, re-run Inoculate on the file. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 2105 | Failed to update linked table in Access database | LinkFixer Advanced could not update the linked table to the new location. This typically happens when the new path points to a mapped drive, UNC path, or cloud location (such as Egnyte or Box) that is not accessible from this computer. Microsoft Access may block updates to links with invalid or unavailable paths. | Ensure the new linked table path is valid and accessible from this machine. If the path references a cloud or network location, verify that the folder is mapped or available locally. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 2300 | Database performance warning | You have selected more than files for processing while using the default SQLite database. Processing this many files and links on SQLite will be significantly slower than using Microsoft SQL Server and may limit how many files can be processed in a single run. LinkFixer Advanced can use Microsoft SQL Server to process files faster by running multiple processing threads simultaneously and, if desired, allow multiple instances of LinkFixer Advanced to run at the same time. If you want faster processing or need to handle very large numbers of files in one run, use Microsoft SQL Server instead of SQLite. To configure Microsoft SQL Server now, click the {Switch to SQL Server} button below. This will open the configuration dialog where you can configure the SQL Server database. Once done, you can start processing files. Alternatively, you can cancel this process and then go to “Settings → Database”. Choose SQL Server as the database provider and follow the on-screen instructions to configure your SQL Server database. If you choose to continue using SQLite for this run, click the {Continue with SQLite} button below. LinkFixer Advanced will still process your files, but it will probably run much more slowly than if you were using SQL Server. | |
| 3000 | Document server not initialized | LinkFixer Advanced could not determine the appropriate document server for the path. This may happen if the path is invalid, contains unsupported characters, or does not match any supported document server. | Verify that the provided path is correct and valid. If the path should belong to a supported document server, ensure the server is properly configured and online in the Network Locations screen. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3001 | Online status check timeout | LinkFixer Advanced could not reach the server within the expected time. This might be due to temporary server unavailability, an unstable network connection, an incorrect server address, or longer than usual authentication. | Please check your network connection and verify that the server address is correct. Wait a few moments and try again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3100 | OpenText: Folder creation failed | The request violated a non-technical rule such as invalid name or path, insufficient permissions, folder limit reached, or a naming conflict. | Check that you have permission to create folders in the target workspace, ensure the folder name and path are valid and do not use restricted characters, resolve any name conflicts, and confirm the workspace has not reached its folder limit. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3101 | OpenText: Unable to download file | The OpenText server did not return the required data needed to complete the download. | Confirm that the file exists on the OpenText server and that your user account has the necessary permissions to access it. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3102 | OpenText: Invalid link format | The link does not match any recognized OpenText link formats. | Verify that the link is intended for an OpenText location and follows one of the supported OpenText link patterns. If the link uses a new format, add it to the recognized OpenText link formats in the Network Locations screen. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3104 | OpenText: Node already exists | An OpenText item with the same name already exists at the destination, but it is not a folder. | Check the destination in OpenText to verify that the existing item is a folder. Rename or remove the conflicting item to allow folder creation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3105 | OpenText: Node not found | The OpenText item at the specified path could not be found or does not match the expected type. | Verify that the path is correct and that the item exists on the OpenText server. Ensure the item matches the expected type for this operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3106 | OpenText: Parent folder missing | The requested parent folder was not found on the OpenText server. | Verify that the parent folder exists on the OpenText server and that the file is being checked in to the intended location. If the folder does not exist, create it and retry. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3107 | OpenText: Workspace not found | The OpenText workspace could not be found on the server. | Verify that the workspace name is correct and exists on the OpenText server. If necessary, create the workspace and retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3108 | OpenText: Failed to convert pseudopath to valid path | LinkFixer Advanced failed to resolve pseudopath to a valid OpenText path. | This can be caused by connection interruptions or other issues preventing LinkFixer Advanced from resolving the OpenText pseudopath, such as the OpenText server being offline or returning an unexpected response. Verify that the OpenText server is online and accessible, confirm that any required OpenText configuration in LinkFixer Advanced is correct, then try again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3200 | SharePoint list retrieval failed | The request failed while LinkFixer Advanced was trying to retrieve the SharePoint list for the file. The list may be unavailable, or access was denied due to permission restrictions. | Verify that the SharePoint list exists and that you have the necessary permissions to access it. Then try the operation again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3204 | SharePoint: "GetFormDigestData" failed | LinkFixer Advanced was unable to retrieve the SharePoint form digest data needed to authenticate the user. This may be due to unreachable sites, misconfigured form digest services, or insufficient permissions. | Contact your administrator to verify site accessibility and ensure form digest services are properly configured. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3207 | SharePoint: Authentication failure | LinkFixer Advanced failed to authenticate user to the SharePoint server. The authentication attempt did not provide specific error details from the server. | This error indicates a general authentication failure. Verify your credentials by confirming your username is accurate and ensuring your password is current and correctly entered. Check your account status to make sure it is not locked, disabled, or expired, and verify that you have permission to access the SharePoint server. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3209 | SharePoint: Target file missing or link auto-corrected | The target file no longer exists, or SharePoint has already updated the link automatically. | No action needed. The link remains valid as-is. If you think that it isn't, verify the file exists at the expected path in SharePoint, then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3210 | SharePoint: Get list item failed | The SharePoint list item for the file could not be found. | Please contact your network administrator for further assistance. |
| 3211 | SharePoint: Site validation failed | Site validation for the URL failed. LinkFixer Advanced could not verify the SharePoint site because the URL was missing, invalid, or unreachable. | On the Network Locations screen, verify that the site collection URL is correct, complete, and current. Confirm the SharePoint server is online, accessible from your network, and your credentials (if needed) grant site access. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3214 | SharePoint: Forbidden access (HTTP 403) | The SharePoint server returned an HTTP 403 (Forbidden) status while processing your request for the target URL. This indicates that you do not have permission to access the requested SharePoint resource, or your access was blocked by server security settings. | Verify that you have the necessary permissions for the SharePoint site you are trying to access. If you are unsure of your permission status, contact your SharePoint administrator or IT support. If the problem persists, check with your organization's SharePoint administrator to confirm there are no restrictions or service issues affecting your access. |
| 3216 | SharePoint file upload failed | An unexpected exception occurred during the final upload step. | Verify SharePoint connectivity and permissions, then retry the operation. If this problem persists, contact your network administrator for further assistance.. If your administrator is not able to identify the root cause, then Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822.. |
| 3217 | Office 365 sign-in failed | LinkFixer Advanced could not sign in to SharePoint Online using the Office 365 authentication method for the user. Microsoft returned a server error code, which indicates a specific authentication problem. | Review the Microsoft sign-in pop-up for details like wrong credentials, expired password, locked account, or multi-factor authentication prompt. Correct the issue and retry authentication. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3218 | Folder creation disabled for this list | Folder creation is disabled for the SharePoint list. | Enable folder creation for the list in SharePoint list settings, then retry the operation. If permissions are lacking, contact your SharePoint administrator. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3219 | Invalid SharePoint username | The username is invalid or does not exist in Azure Active Directory. | Verify the spelling of the username and confirm it exists as a valid account in your SharePoint site's Azure Active Directory. If needed, contact your SharePoint or IT administrator to check account status or create the account, then retry. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3220 | Invalid SharePoint password | The password does not match the credentials for this SharePoint account in Azure Active Directory. | Verify the password for the user and try again. If that does not help, reset the password for this account or contact your SharePoint or IT administrator to verify the account's status in Azure Active Directory, then retry. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3221 | SharePoint account password has expired. | The password for this SharePoint account has expired in Azure Active Directory and must be updated before this user can sign in again.. | Update this user's SharePoint password in Azure Active Directory to comply with your organization's password policy. After updating the password, return to LinkFixer Advanced and sign in again with the new credentials. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3222 | SharePoint account temporarily locked | This SharePoint account has been temporarily locked in Azure Active Directory after multiple unsuccessful sign-in attempts or other suspicious sign-in activity.. | Wait for the temporary lockout period to end, then try signing in again with the correct username and password. If you are unsure of your username or password, reset your password or contact your system administrator or IT team to unlock the account and restore access. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3223 | SharePoint account is disabled | The Azure Active Directory account for this user is currently disabled and cannot be used to sign in. | Ask your Microsoft 365 or Azure AD administrator to re-enable or re-create the user account, then try the operation again. If unsure why the account is disabled — for instance, due to administrative deactivation, security lockout from suspicious activity, or the user leaving the organization — your administrator can investigate and resolve it. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3225 | SharePoint site pages not supported | This file is a SharePoint site page, which cannot be processed by the Inoculate, Cure, Move/Rename, or Clean Files processes. | LinkFixer Advanced can only scan, report, or modify links in SharePoint site pages. To fix links in this file, run the Modify Links process. If you have any questions, please contact LinkTek Support at Support@LinkTek.com or 727-442-1822. |
| 3226 | SharePoint Web Part Pages not supported | This file is a SharePoint web part page, which cannot be processed by the Inoculate, Cure, Move/Rename, Modify Links, or Clean Files processes. | No action is required for this file. LinkFixer Advanced can only scan and report links in SharePoint Web Part Pages. If you have any questions, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3227 | SharePoint wiki pages not supported | This file is a SharePoint wiki page, which cannot be processed by the Inoculate, Cure, Move/Rename, or Clean Files processes. | LinkFixer Advanced can only scan, report, or modify links in SharePoint wiki pages. To fix links in this file, run the Modify Links process. If you have any questions, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3228 | SharePoint wiki and article pages require relative links | SharePoint wiki and article pages do not support absolute URLs. They require relative links due to SharePoint's internal navigation restrictions. This is a SharePoint limitation, not a LinkFixer Advanced issue. | Do not force links absolute when modifying links in SharePoint wiki and article pages. Create rules that preserve links as relative after modification. If you have any questions, please contact LinkTek Support at Support@LinkTek.com or 727-442-1822. |
| 3229 | SharePoint article pages not supported | This file is a SharePoint article page, which cannot be processed by the Inoculate, Cure, Move/Rename, or Clean Files processes. | LinkFixer Advanced can only scan, report, or modify links in SharePoint article pages. To fix links in this file, run the Modify Links process. If you have any questions, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3230 | SharePoint draft or checked-out files require special settings | The file is either checked out or a draft and the setting "Process files in a draft state" is disabled in "Settings → LinkTek Labs". This setting requires "Disable SharePoint versioning before processing files" to be enabled first. | Enable the setting "Process files in a draft state" in "Settings → LinkTek Labs" (after enabling "Disable SharePoint versioning before processing files" setting) and try processing the file. If you want this file to be processed as a published file, then check in/publish the file and retry. If you have any questions, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3231 | SharePoint list item not supported | LinkFixer Advanced does not support Inoculate, Cure, Move/Rename, or Clean Files processes for SharePoint list items. The supported processes are Scan Only, Count Links, Reports and Modify Links. | Run the Modify Links process to change links in SharePoint list items. If you have any questions, please contact LinkTek Support at Support@LinkTek.com or 727-442-1822. |
| 3232 | SharePoint access denied: MFA required | The Username/Password authentication method cannot be used with SharePoint accounts that require multi-factor authentication. | Authenticate the SharePoint account using the Office 365 or Office 365 with admin consent authentication methods, which support multi-factor authentication through Azure Active Directory. After updating the authentication method, retry the process. If you still cannot sign in, coordinate with your IT team to check the user's MFA configuration and, if needed, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3233 | Invalid OneDrive URL | The URL does not match the typical OneDrive URL format. It does not have the required "/personal/" portion in the URL, so it is not recognized as a valid OneDrive URL by LinkFixer Advanced. | Confirm you are using a personal OneDrive URL (not a SharePoint site or OneDrive for Business library), and update it to include "/personal/" in the URL, such as "https://tenant-my.sharepoint.com/personal/username_domain/". If the problem persists after verifying the format, contact LinkTek Support at Support@LinkTek.com or 727-442-1822 for assistance. |
| 3234 | SharePoint: Mapped drives not supported | SharePoint mapped drives are not supported. | Configure a SharePoint network location in the Network Locations screen. |
| 3235 | SharePoint: User not found | The SharePoint account's username could not be retrieved for the site collection. | Please contact your network administrator for further assistance. |
| 3236 | SharePoint: User not site collection administrator | While checking the SharePoint credentials for the site collection and its subsites, LinkFixer Advanced determined that the SharePoint user is likely not a site collection administrator or might be missing the required permissions. | Review the Site Collection Administrators list in SharePoint for the site collection. If the user needs access, add them to the list or ask a SharePoint administrator for help. |
| 3240 | Unable to determine SharePoint tenant ID | LinkFixer Advanced was unable to retrieve the tenant ID for the SharePoint site at. The server returned an empty access token, preventing authentication and access to site metadata. | Ensure that the SharePoint site URL is correct and accessible. If the problem persists, contact your system administrator or LinkTek Support at 727-442-1822 or Support@LinkTek.com for assistance. |
| 3241 | Office 365 sign-out failed | LinkFixer Advanced could not sign out from SharePoint Online using the Office 365 authentication method for the user. Microsoft returned a server error code, which indicates a specific session problem. | The sign-out may have completed despite this error, especially with multiple credentials. Verify your sign-in status by accessing the SharePoint network location in LinkFixer Advanced or attempting to sign in. If you run into issues, retry sign-out. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3242 | SharePoint communication error | LinkFixer Advanced encountered an unexpected error while communicating with the SharePoint server for the user. Microsoft returned a server error code, which indicates a specific server problem. | Check network connectivity, wait for temporary server issues to resolve, or verify configuration, and retry authentication. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3300 | Box: Enterprise ID not specified | The Box enterprise ID was not specified. | Enter your enterprise ID in the "Configure Box" window under Network Locations. |
| 3301 | Box: Client ID not specified | The Box client ID was not specified. | Enter your client ID in the "Configure Box" window under Network Locations. |
| 3302 | Box: Client secret not specified | The Box client secret was not specified. | Enter your client secret in the "Configure Box" window under Network Locations. |
| 3303 | Box: Public key not specified | The Box public key was not specified. | Enter your public key in the "Configure Box" window under Network Locations. |
| 3304 | Box: Private key not specified | The Box private key was not specified. | Enter your private key in the "Configure Box" window under Network Locations. |
| 3305 | Box: Passphrase not specified | The Box passphrase was not specified. | Enter your passphrase in the "Configure Box" window under Network Locations. |
| 3306 | Box: Username not specified | The Box username was not specified. | Sign in in the “Configure Box” window under Network Locations. |
| 3307 | Box: Authentication failed | An error occurred during Box authentication that we have not encountered before. | Please report this error to LinkTek Support at Support@LinkTek.com or call 727-442-1822. We will work with you to determine what happened. |
| 3310 | Box: Missing user information for file/folder | It was not possible to identify the Box account which contains this file/folder. | Please enable Global Content Manager (GCM) scope for your Box app, or pre-scan your Box files, to give LinkFixer Advanced access to this file’s account information. For further help please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3311 | Box: Failed to convert pseudopath to valid path | LinkFixer Advanced failed to resolve pseudopath to a valid Box path. | This can be caused by connection interruptions, incorrect folder mappings, or Box server issues (offline or unexpected response). Verify that the Box server is online and accessible, ensure that the local folder mappings are correctly configured, then try again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3312 | Box: User not found | The Box account's username could not be retrieved for the network location. | Please contact your network administrator for further assistance. |
| 3313 | Box: Connection error | A connection could not be established with the Box server. | Please contact your network administrator for further assistance. |
| 3314 | Box: Invalid client ID or client secret | The Box client ID or client secret is not valid. | Please contact your network administrator for further assistance. |
| 3315 | Box: Invalid enterprise ID | The Box enterprise ID is not valid. | Please contact your network administrator for further assistance. |
| 3316 | Box: Folder mapping local path required | The local folder path is empty. LinkFixer Advanced needs a local path to map the Box folder correctly. | Please enter a valid local folder path to proceed with the configuration. |
| 3317 | Box: Folder mapping server username required | The server username is empty. LinkFixer Advanced needs a server username to map the Box folder correctly. | Please enter a valid server username to proceed with the configuration. |
| 3318 | Box: Folder mapping server username not found | The specified server username does not exist. LinkFixer Advanced needs a valid server username to map the Box folder correctly. | Please enter a valid server username that exists on the server to proceed with the configuration. |
| 3319 | Box: Folder mapping invalid local path format | The local folder path is not a valid absolute Windows path. LinkFixer Advanced needs a valid Windows path to map the Box folder correctly. | Please enter a full Windows path, starting with a drive letter and colon (for example, "C:\Box"), to proceed with the configuration. |
| 3320 | Box: Folder mapping local path must end with "Box" | The local folder path does not end with a folder named "Box". LinkFixer Advanced needs the local path to point to the Box root folder to map the Box folder correctly. | Please set the local path to the Box root folder (for example, "C:\Users\YourName\Box") to proceed with the configuration. |
| 3321 | Box: Duplicate server username | The same server username is used by more than one mapping. LinkFixer Advanced needs each mapping to have a unique server username. | Ensure each mapping uses a unique server username. |
| 3322 | Box: Multiple folder mappings match local path | The local path matches more than one Box folder mapping. LinkFixer Advanced needs each local path to correspond to only one remote Box folder. | Review your Box folder mappings and remove duplicate or overlapping entries so that each local path corresponds to a single remote folder. After correcting the mappings, retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3400 | IFC link modification not supported | Modifying IFC links in Revit files is not currently supported by LinkFixer Advanced. | If you would like to see support for this added to a future version of LinkFixer Advanced, please let us know at Support@LinkTek.com. |
| 3401 | Child file type change disallowed | LinkFixer Advanced prohibits changing what type of file is pointed to by a link in a Revit parent file. | If you would like to see support for this added to a future version of LinkFixer Advanced, please let us know at Support@LinkTek.com. |
| 3402 | The path cannot exceed 256 characters | Links in Revit parent files are not allowed to exceed 256 characters. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3403 | Writing URL link to Revit parent file disallowed | LinkFixer Advanced is prohibited from creating a URL-type link in a Revit parent file. | If you need LinkFixer Advanced to support certain URLs in Revit parent files’ links, please let us know at Support@LinkTek.com. |
| 3404 | Revit file type version not supported | This is an unsupported Revit project file version. | LinkFixer Advanced supports Revit 2016 and later. Please let us know if you need support for an additional Revit file type version. |
| 3405 | Decal link modification not supported | Modifying decal links in Revit files is not currently supported by LinkFixer Advanced. | If you would like to see support for this added to a future version of LinkFixer Advanced, please let us know at Support@LinkTek.com. |
| 3500 | Egnyte: Username not specified | The Egnyte username is missing. LinkFixer Advanced needs a username to authenticate with Egnyte and continue. | Please enter a valid Egnyte username when configuring a new Egnyte connection, or open your existing Egnyte network location, enter the username, and sign in. Then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3501 | Egnyte: Password not specified | The Egnyte password is missing. LinkFixer Advanced needs a password to authenticate with Egnyte and continue. | Please enter a valid Egnyte password when configuring a new Egnyte connection, or open your existing Egnyte network location, enter the password, and sign in. Then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3502 | Egnyte: API key not specified | The Egnyte Connect API key is missing. LinkFixer Advanced needs an API key to authenticate with Egnyte and continue. | Please enter a valid Egnyte Connect API key when configuring a new Egnyte connection, or open your existing Egnyte network location and enter the API key. Then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3503 | Egnyte: API secret not specified | The Egnyte Connect API secret is missing. LinkFixer Advanced needs an API secret to authenticate with Egnyte and continue. | Please enter a valid Egnyte Connect API secret when configuring a new Egnyte connection, or open your existing Egnyte network location and enter the API secret. Then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3504 | Egnyte: Subdomain not specified | The Egnyte subdomain is missing. LinkFixer Advanced needs a subdomain to connect to Egnyte. | Please enter a valid Egnyte subdomain when configuring a new Egnyte connection, or open your existing Egnyte network location and enter the subdomain. Then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3505 | Egnyte: Subdomain already in use | An Egnyte network location with the specified subdomain already exists. LinkFixer Advanced needs each Egnyte network location to use a unique subdomain. | Please edit the existing Egnyte network location that uses this subdomain, or configure the new connection with a different Egnyte subdomain. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3506 | Egnyte: Server not reachable | The Egnyte server could not be reached. LinkFixer Advanced needs to contact this Egnyte server to continue. | Please verify that the Egnyte subdomain in the URL is valid and that the server is accessible from your network, then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3507 | Egnyte: Authentication failed | The Egnyte user could not be authenticated. LinkFixer Advanced needs valid Egnyte credentials to sign in and continue. | Please verify your Egnyte username and password, and sign in again if required. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3508 | Egnyte: Too many authentication requests | Too many authentication attempts were made for the Egnyte user. | Please wait before trying to sign in again, then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3509 | Egnyte: Failed to convert pseudopath to valid path | LinkFixer Advanced failed to resolve pseudopath to a valid Egnyte path. | This can be caused by connection interruptions, incorrect folder mappings, or Egnyte server issues (offline or unexpected response). Verify that the Egnyte server is online and accessible, ensure that the local folder mappings are correctly configured, then try again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3510 | Egnyte: Per-second rate limit exceeded | Egnyte's per‑second request limit has been exceeded for the user. LinkFixer Advanced must temporarily stop sending requests for this user. | Please wait a short time and then retry the operation. If you are using the "Resource Owner Password Credentials Flow" authentication method, contact Egnyte Support about increasing the rate limit for your internal API application. If you are using the "Authorization Code Flow" authentication method, contact LinkTek Support at Support@LinkTek.com or call 727-442-1822. |
| 3511 | Egnyte: Daily rate limit exceeded | Egnyte's daily request limit has been exceeded for user. LinkFixer Advanced cannot process further requests for this user today. | Please wait and retry the operation after the daily limit resets. If you use the "Resource Owner Password Credentials Flow" authentication method, contact Egnyte Support to discuss increasing your API rate limits. If you use the "Authorization Code Flow" authentication method, contact LinkTek Support at Support@LinkTek.com or call 727-442-1822. |
| 3512 | Egnyte: Chunked file upload failed | LinkFixer Advanced was unable to upload the file to Egnyte using the chunked upload method. This may be due to a network interruption or file size limits. | Please check your internet connection and try again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3513 | Egnyte: Folder mapping label required | The label needed to complete the Egnyte folder mapping is currently empty. LinkFixer Advanced needs a label to map the Egnyte folder correctly. | Please enter a valid label to proceed with the folder mapping. |
| 3514 | Egnyte: Folder mapping label contains invalid characters | The folder mapping label contains one or more characters that are not allowed: " ? < > / , * + = | \ : [ ]. | Please remove any invalid characters from the label so LinkFixer Advanced can map the Egnyte folder correctly. |
| 3515 | Egnyte: Folder mapping label ends with a period | The folder mapping label ends with a period (.), which is not allowed. This prevents LinkFixer Advanced from mapping the Egnyte folder correctly. | Please remove the trailing period from the label and try again. |
| 3516 | Egnyte: Folder mapping drive letter required | The drive letter required to complete the Egnyte folder mapping is empty. LinkFixer Advanced needs a drive letter to map the Egnyte folder correctly. | Please select a drive letter from A to Z to proceed with the folder mapping. |
| 3517 | Egnyte: Folder mapping drive letter is invalid | The drive letter entered for the Egnyte folder mapping is invalid. The drive letter must be a single letter from A to Z with no colon. | Please enter a drive letter from A to Z (without a colon) to proceed with the folder mapping. |
| 3518 | Egnyte: Folder mapping cloud start path not found | The cloud start path you entered was not found on the Egnyte server. LinkFixer Advanced cannot complete the Egnyte folder mapping until it can validate this path. | Check the cloud start path for typos or missing folders in Egnyte, then enter a valid cloud start path and try again. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3519 | Egnyte: Multiple folder mappings match local path | The local path matches more than one Egnyte folder mapping. LinkFixer Advanced cannot determine which remote Egnyte folder to use for this path. | Review your Egnyte folder mappings and remove or adjust any duplicate or overlapping mappings so that this local path maps to only one remote folder. After correcting the mappings, retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3520 | Egnyte: Multiple folder mappings match server path | The server path matches more than one Egnyte folder mapping. LinkFixer Advanced cannot determine which local folder to use for this server path. | Review your Egnyte folder mappings and remove duplicate or overlapping entries so that each server path corresponds to a single local folder. After correcting the mappings, retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3600 | Multiple network location errors | LinkFixer Advanced detected multiple configuration errors while validating this network location. | Edit the network location, review the specific errors listed, correct them, then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3601 | Multiple network location warnings | LinkFixer Advanced detected multiple configuration warnings while validating this network location. | Edit the network location, review the specific warnings listed, correct them, then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 3602 | Multiple network location errors and warnings | LinkFixer Advanced detected multiple configuration errors and warnings while validating this network location. | Edit the network location, review the specific errors and warnings listed, correct them, then retry the operation. If this problem persists, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 5000 | License limits reached | The process was cancelled because the maximum number of links allowed by this license has been reached. | Contact your LinkTek representative to increase your license limits. |
| 5001 | Preview limit reached | The process was cancelled because the preview limit has been reached. | Increase the preview limit. |
| 5002 | SharePoint: File metadata timeout | Waiting for SharePoint data has taken longer than expected and has timed out. | Please check with your SharePoint administrator to ensure the server is functioning correctly. |
| 5003 | Process cancelled by user | The process was cancelled by the user. | |
| 5004 | InDesign process already running | An InDesign process is running and is preventing the process from starting. | Close all InDesign processes before starting a process. Refrain from starting or using InDesign while LinkFixer Advanced is running. |
| 5005 | Cannot rename link — child file not found | The child file could not be found. | To modify such links, disable the "Only change links if the child file referenced by the modified links can be found" setting in "Settings → Modify Links". |
| 5006 | Excluded by link filter rules | The link was skipped due to the filter rule. | If this was not intended, check the "Select Links" screen and verify that the link filters do not exclude the link. |
| 5007 | Internal Document Links Skipped | This link is an internal document link and was skipped. Some examples of internal links are links that point to a table of contents, links that point to bookmarks, links with the “CID” prefix, and links that begin with the “&” character. | If you require support for internal document links, please reach out to LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 5008 | Link contains invalid characters | The link would contain invalid characters. | Remove the invalid characters from the rules. |
| 5010 | Excluded by file filter rules | The file was skipped due to the filter rule. | If this was not intended, check the "Select Files" screen and verify that the file filters do not exclude the file. |
| 5011 | File did not match rules | The selected rules excluded it. | On the "Move and Rename Rules" screen, verify that the selected rules are correct. |
| 5012 | Hidden file filtered out | The file is hidden or located under a hidden folder, so it has been filtered out. | If you want to process this file, change your settings (to include hidden files) or un-hide the file. |
| 5013 | Link skipped due to error processing parent file | The parent file could not be processed. | We were able to identify links in the parent file, but processing the parent file ultimately failed. We report this result code for every link in the parent file. This is an unusual case. Result codes for links are usually related to the links themselves, or to the child files the links point to. This one is due to a parent file problem. One possibility is that the storage system went offline during processing, making it impossible to save the parent file. To process these links, find out why the parent file could not be processed and resolve that. Look up the parent file in your summary report or your detail report and see what result code was reported for it. That should help you troubleshoot this problem. If you need any help with this, please email us at Support@LinkTek.com or call 727-442-1822. |
| 5014 | Link did not match rules | The selected rules excluded it. | On the "Create Rules" screen, verify that the selected rules are correct. |
| 5015 | SharePoint system file | The file is a SharePoint system file and was skipped. These types of files are not processed by default. | If you want to process SharePoint system files, enable the "Process SharePoint system files" setting in "Settings → SharePoint". |
| 5016 | System file | The file is a system file and was skipped. These types of files are not processed by default. | If you want to process system files, enable the "Show and process system files" setting in "Settings → Files". |
| 5018 | Process initialization failed | An error occurred while starting the process. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 5019 | Could not process file | The file could not be processed. | Ensure that you have proper access to the file and can open it with the appropriate application. |
| 5020 | File does not contain links | The file does not contain any links. | |
| 5021 | File does not contain links needing repair | The file does not contain links that need to be repaired. | |
| 5022 | Link does not need repair | The link does not need to be repaired. | |
| 5023 | Excluded by wildcard filter rule | The file was skipped due to the wildcard filter rule. | If this was not intended, check the section "Advanced: Limit Processed Files Using List Files" in the "Select Files" screen and verify that the wildcard filters do not exclude the file. |
| 5024 | Excluded by regular expression filter rule | The file was skipped due to the regular expression filter rule. | If this was not intended, check the section "Advanced: Limit Processed Files Using List Files" in the "Select Files" screen and verify that the regular expression filters do not exclude the file. |
| 5025 | Excluded by file filter exclusion list | The file was skipped as it matched a path specified in the file exclusion list. | If this was not intended, check the section "Advanced: Limit Processed Files Using List Files" in the "Select Files" screen and verify that the paths do not exclude the file. |
| 5026 | Excluded by wildcard filter rule | The link was skipped due to the wildcard filter rule. | If this was not intended, check the section "Advanced: Limit Processed Links Using List Files" in the "Select Links" screen and verify that the wildcard filters do not exclude the link. |
| 5027 | Excluded by regular expression filter rule | The link was skipped due to the regular expression filter rule. | If this was not intended, check the section "Advanced: Limit Processed Links Using List Files" in the "Select Links" screen and verify that the regular expression filters do not exclude the link. |
| 5028 | Excluded by file filter exclusion list | The link was skipped as it matched a path specified in the link exclusion list. | If this was not intended, check the section "Advanced: Limit Processed Links Using List Files" in the "Select Links" screen and verify that the paths do not exclude the link. |
| 5029 | File does not contain links needing to be inoculated | The file does not contain links that need to be inoculated, however it may still get processed as a child file if another parent file contains links to this file. | |
| 5031 | Unable to import folder selection: Folder not listed in Select Folders | The folder was not listed in the Select Folders screen. | This folder exists at its target location. However, it was not listed in the Select Folders screen, so the Import process could not select it. Perhaps the folder was created (or came online) after you opened the Select Folders screen. Press {Refresh Folder Tree} and then retry your import. If that doesn't resolve this, please reach out to LinkTek Support at 727-442-1822 or Support@LinkTek.com. |
| 5032 | Skipped by file filter inclusion list | It did not match a path specified in the file filter inclusion list. | If this was not intended, check the section "Advanced: Limit Processed Files Using List Files" in the "Select Files" screen and verify that the filters include the file. |
| 5033 | Skipped by link filter inclusion list | It did not match a path specified in the link filter inclusion list. | If this was not intended, check the section "Advanced: Limit Processed Links Using List Files" in the "Select Links" screen and verify that the filters include the link. |
| 5034 | File can not be cleaned | The file was unprotected. | |
| 5035 | Link can not be cleaned | The link was unprotected. | |
| 5036 | Link contains invalid characters | The link contains invalid characters. | Remove the invalid characters from the link. |
| 5100 | No changes since last scan | The file has not been modified since it was last scanned. | |
| 5101 | Invalid link ID | This link is valid, but the parent file's link ID does not match the child file's ID. | Re-Inoculate your files in their original locations to handle this issue. |
| 5102 | Link count mismatch | The link counts did not match. | |
| 5103 | Files need repair | Files were found which need repair. | These files can be repaired by running the "Repair Files" action on the "Administration" ribbon tab. |
| 5201 | Allocated file ID not found | The allocated file ID could not be found. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 5202 | Link is broken | The link is broken. | Fix the link and re-run the Inoculate process. |
| 5203 | Link type not supported | The link is a type that cannot be inoculated or cured (such as folder, web or email). | |
| 5204 | Link already inoculated | A link ID has already been assigned to it. | |
| 5205 | File already inoculated | A file ID has already been assigned to it. | |
| 5300 | Cannot cure link — child file not found | The child file was not found. | Ensure that the child file exists in the target location and that the new location of this child file is included among the folders that are selected on the "Select Folders" screen. LinkFixer Advanced can only cure links when it is able to find and process both the parent files and the child files. |
| 5301 | Link not cured | The link did not need to be cured. | |
| 5302 | No links found to cure | The file does not contain any links to be cured. | |
| 5303 | Pausing after scanning for Cure | LinkFixer Advanced has completed scanning files and is ready to proceed with the Cure process. | Scanning of files completed. Waiting to proceed with Cure processing. |
| 5304 | Cure not required | The link did not need to be cured. | |
| 5305 | Unsupported link type | The link is a type that cannot be inoculated or cured (such as folder, web or email). | |
| 5306 | Multiple child candidate files | The link has more than one child file candidate. | |
| 5307 | Link points to source folders | The link points to a source folder and will be considered a broken link for the purposes of curing them. | |
| 5400 | Link not modified | The child file was not moved/renamed. | |
| 5500 | Process broken links | The Modify Links setting to process broken links is disabled. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 5501 | Process working links | The Modify Links setting to process working links is disabled. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 5600 | No file repair needed | It was not corrupt. | |
| 5601 | No link repair needed | The link was skipped because it did not need to be repaired. | |
| 5602 | No links could be repaired | No links in the file could be repaired. | |
| 5603 | Failed to repair file | We were unable to repair it. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 5604 | File type unsupported by this process | The repair does not apply to this file type. | You do not need to include this file type in this process as it is not supported. |
| 5700 | The file was skipped | The file was skipped because no text replacements were made. | |
| 5701 | The file was skipped | The file was skipped because LinkFixer Advanced doesn't support processing protected XLS files with ActiveX controls. | |
| 5702 | Excel: Cell max character count exceeded | The text couldn't be updated because the resulting text length is over the allowed limit. | |
| 5703 | Excel: Cell max line feed count exceeded | The text couldn't be updated because the number of line feeds in the resulting text length is over the allowed limit. | |
| 5704 | The file was processed with warnings | The file was processed but we encountered at least one text replacement problem. Refer to the “Text” rows below this “File” row for details. | |
| 5705 | Excel: Cell with multiple text formatting | The text couldn't be updated because the text in cell has multiple text formattings. | If You want to process these cells, check the setting "Replace text in cells that have multiple text formatting" in the Settings/General tab. |
| 5800 | Could not start LinkFixer Advanced service | The LinkFixer service could not be started. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 5801 | Agent Restarted: Unknown Reason | The LinkFixer Advanced agent encountered an error. This file will probably still be processed as a child file. The agent was restarted and instructed to continue processing the next file. | This is very rare. It is our fallback check for when the agent process had to be restarted for an unknown reason. Please help us find and fix the source of this problem by emailing us at Support@LinkTek.com or calling 727-442-1822. |
| 5802 | Timeout while processing file | The file processing timeout period was exceeded. | Open and examine the file using the application capable of editing the file. If the file will not open, or it is obviously corrupt, LinkFixer Advanced will not be able to process the file. If the file is not corrupt, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com. If the file is not corrupt, increase the "ProcessFileTimeout" setting. |
| 5803 | LinkFixer Advanced agent not found | The LinkFixer Advanced agent could not be found. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 5804 | Single-agent-only file type encountered | The file cannot be processed by multiple agents. It will be processed by a single agent. | |
| 5805 | No more agent IDs | No more agent IDs are available to use for new agent processes. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 5806 | Agent Restarted: Access Violation Exception | The LinkFixer Advanced agent encountered an Access Violation exception. This file will still be processed as a child file. The agent was restarted and instructed to begin processing the next file. | This error is very rare. We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 5807 | Agent ran out of memory | The LinkFixer Advanced agent ran out of memory. It was restarted and instructed to continue processing the next file. | The agent process ran out of memory. There are multiple possible reasons for this. If your system has limited available memory, adding more memory or closing non-essential processes which are using a lot of memory could prevent this from happening again. But this may have happened because the agent reached the maximum amount of memory available to a 32-bit .NET process, which is approximately 1.4GB. If that is what happened, upgrading to a 64-bit version of LinkFixer Advanced would allow each agent to access considerably more memory, making this error less likely and less frequent. We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 5808 | Stack overflow. Agent restarted | The LinkFixer Advanced agent encountered a stack overflow. This is usually caused by a programming error. This file will still be processed as a child file. The agent was restarted and instructed to continue processing the next file. | We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 5809 | Agent Restarted: SEH Exception | The LinkFixer Advanced agent encountered an SEH exception. This file will still be processed as a child file. The agent was restarted and instructed to continue processing the next file. | This error is very rare. It indicates that the agent encountered a very low-level error. SEH stands for Structured Exception Handling. We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 5810 | Agent Restarted: COM Exception | The LinkFixer Advanced agent encountered a COM exception. This file will still be processed as a child file. The agent was restarted and instructed to continue processing the next file. | This error is very rare. It means some other software component that the agent depends upon encountered a serious problem. COM stands for Common Object Model. We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 5811 | Agent Restarted: File Handler Error | The file handler used by this agent encountered a serious problem. This file will still be processed as a child file. The agent was restarted and instructed to continue processing the next file. | This error is very rare. It means the file handler used by this agent to process your file encountered a problem that it could not recover from. We would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 5812 | Agent Restarted: Actively Terminated | The LinkFixer Advanced agent was actively terminated by a person or by some other software. The agent was restarted and instructed to continue processing the next file. | It is possible a person or some other software (not from LinkTek) terminated this agent process. It is exceptionally rare, but this agent process could have been mis-identified as malware and terminated by security software running on your computer. Unless someone manually terminated this agent process, we would like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this problem by enabling detailed logging, running the same process again on the same files, and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 5900 | Error | The file could not be processed. | Please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com. |
| 6000 | Corrupt file | The file appears to be corrupt. | Open and examine the file using the application capable of editing the file. If the file will not open, or it is obviously corrupt, LinkFixer Advanced will not be able to process the file. If the file is not corrupt, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com. |
| 6001 | File type not determined | The internal structure of the file was not recognized. This file will still be processed as a child file. | Open and examine the file using the application capable of editing the file. If the file will not open, or it is obviously corrupt, LinkFixer Advanced will not be able to process the file. If the file is not corrupt, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com. |
| 6002 | File type determined, but not supported | The file is not a supported file type. This file will still be processed as a child file. | |
| 6003 | File type supported, but not licensed | The file is not a licensed file type. This file will still be processed as a child file. | Contact your LinkTek representative to license the file as a parent file. Files of this type are processed as supported child files without being licensed. |
| 6004 | SharePoint: File truncated | The contents of the file were truncated by the SharePoint server. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6005 | No local file path | The local file path has not been set. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6006 | Inaccessible path | The location was discovered earlier to be inaccessible. To improve performance the link was not checked again. | To always check links, uncheck the option "Don't check access to files located on inaccessible folders, drives or servers". Check the server to make sure it is online. Also check the Network Locations screen to see the status of mapped drives and network locations. If needed, click {Refresh} to refresh the status of the network location. |
| 6007 | Pre-Office-1997 files are not supported | The file was created with a version of Microsoft Office prior to 1997 and is not supported as a parent file. This file will still be processed as a child file. | Open the file using a recent version of Office and save it in a more recent format. Then re-process it with LinkFixer Advanced. |
| 6008 | Settings file corrupted | The settings file is corrupted. | A new settings file with default values was created. |
| 6009 | The file is corrupt | The file might be corrupt. | |
| 6010 | Can’t inoculate a zero-byte file | The file is completely empty (zero bytes in size). | If you have a reason to inoculate zero-byte files, please let us know at Support@LinkTek.com. |
| 6011 | File format not supported | The file format is not supported. This file will still be processed as a child file. | Convert a copy of the file to a supported format, then try processing it as a parent file. If you need any help or clarity about the supported file formats, please contact LinkTek Support at 727-442-1822 or Support@LinkTek.com. |
| 6012 | Invalid shortcut | LinkFixer Advanced failed to read the internal data of the shortcut file. This can happen if the shortcut is damaged, incomplete, or created by Windows for internal use (such as system shortcuts). | If you believe this shortcut is valid, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file, and sending the resulting logs to Support@LinkTek.com. |
| 6101 | Unrecognized link format | The link is not recognized; however, LinkFixer Advanced is still able to modify it. | While the format of the link is not recognized, it can still be modified using rules. If the link is valid, then no action is required. |
| 6103 | Invalid DGN link | The DGN link cannot be changed to a web link. | Move the child files to a location that can be accessed by a mapped drive or UNC path. |
| 6105 | Check link timeout | A timeout occurred while checking the link. | |
| 6106 | Failed to process internal OneNote links (with "onenote:" prefix) in non-OneNote parent files | The link uses the "onenote:" prefix, but the parent file is not a OneNote file. LinkFixer Advanced is currently configured to skip these links to help protect link integrity. | If you need to process these links, enable the setting "Process internal OneNote links (with "onenote:" prefix) in non-OneNote files" in "Settings → LinkTek Labs". Before changing this setting, contact LinkTek Support at Support@LinkTek.com or call 727-442-1822 for guidance. |
| 6300 | Copy file failed | The file could not be copied. | |
| 6301 | Copy stream failed | The stream could not be copied. | |
| 6302 | DLL-based file handler failed to process file | The file handler encountered a critical error. Depending on the specific error, the file might still be processed as a child file. | This is a rare error and we would really like to help you find out what happened and prevent it from happening again in the future. Please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file, and emailing the resulting logs to Support@LinkTek.com. You can also call us for help at 727-442-1822. |
| 6303 | File handler missing a function | Failed to load a file handler because it was missing a required function. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6304 | Hyperlink text not available | The hyperlink text is not available. | |
| 6305 | Incorrect version | The file handler version is not correct. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6306 | Could not unlock file handler | The file handler could not be unlocked. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6307 | Links with missing sheets or cells | The file contains links with missing sheets or cells. | Revise the rules so the modified links point to valid sheets or cells. |
| 6308 | Load file failed | The file could not be loaded. | |
| 6309 | File handler is locked | The file handler is locked. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6310 | Make path absolute failed | The path could not be made absolute. | |
| 6311 | Move path failed | The path could not be moved. | |
| 6312 | Link not a hyperlink | The link is not a hyperlink. | |
| 6313 | File could not be renamed | The file could not be renamed. | |
| 6314 | Could not start application | The application required to read and write the file could not be started. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6315 | InDesign not installed | We did not find an installation of InDesign on your computer. This file will still be processed as a child file. | To process this file as a parent file with LinkFixer Advanced, please install InDesign. |
| 6316 | Web link not checked | The web link could not be checked. | |
| 6317 | Write file failed | The file could not be written. | |
| 6318 | Rename link failed | The link could not be renamed. | You might be trying to modify links that point to a location that does not exist. If the problem persists after attempting the above, please help us find and fix the source of this issue by enabling detailed logging, running the same process again on this file and sending the resulting logs to Support@LinkTek.com. |
| 6319 | Rename OLE link failed | The OLE link could not be renamed. | |
| 6320 | Installed InDesign version is older than file version | It requires a newer version of InDesign to be installed. This file will still be processed as a child file. | To process this file as a parent file with LinkFixer Advanced, please install a newer version of InDesign on your computer. To find out what version of InDesign you need, look up result code 6320 in your detail (CSV) report. Those rows will contain detailed InDesign version information. |
| 6321 | Unable to start InDesign | Your installed copy of InDesign failed to start. This file will still be processed as a child file. | InDesign seems to be installed, but we were unable to start it. Please re-install InDesign, restart your computer, and then run LinkFixer Advanced on this file again. If that doesn't resolve this error, please reach out to LinkTek Support at 727-442-1822 or Support@LinkTek.com. |
| 6400 | License limits reached | The process was stopped because the license limits were reached. | Contact your LinkTek representative to increase your license limits. |
| 6401 | Exceeded license link limits | The total number of links processed has reached the maximum number of links LinkFixer Advanced is currently licensed to process. Not all of the selected parent files and their links have been processed. | To increase the quantity of links that LinkFixer Advanced is licensed to process, please contact your LinkTek sales representative. |
| 6402 | Exceeded license scan limits | You have exceeded the maximum number of files LinkFixer Advanced is currently licensed to scan. Not all of the selected parent files and their links have been scanned. | To increase the number of files LinkFixer Advanced is licensed to scan, please contact your LinkTek sales representative. |
| 6403 | Exceeded license process limits | You have exceeded the maximum number of links LinkFixer Advanced is currently licensed to process. Not all of the selected parent files and their links have been processed. | To increase the number of links LinkFixer Advanced is licensed to process, please contact your LinkTek sales representative. |
| 6404 | Invalid license credentials | The specified license ID or password is not valid. | Check to make sure you are entering the correct license ID and password. If they are correct, please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6405 | No Online Activations Remaining | The license does not have any more activations available. | Please contact LinkTek Licensing at License@LinkTek.com or call 727-442-1822. |
| 6406 | License expired | The license has expired. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6407 | Invalid system time | The current system time appears to be invalid. | Ensure your computer's clock is set to the correct date and time. |
| 6408 | Insufficient license identifiers | Your computer's hardware appears to have changed since the license was last read. | Please re-activate your license. |
| 6409 | License corrupted | The license file is corrupted. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6410 | License error | A license error has occurred. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6411 | License web service failed | A problem occurred while communicating with the activation server. Online activation of a LinkFixer Advanced license requires internet access. | Resolve any internet access issues and activate the license again. |
| 6412 | Invalid Product ID | The license's product ID (LFA) is not valid. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6413 | Invalid Product Option Type | The license contains an invalid product option type. This may be an indication that you are entering the wrong license ID. | Please verify you are entering the correct license ID. |
| 6414 | License Not For Program | This program cannot be run using a LinkFixer Advanced license. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6415 | License daily limits reached | The license daily limits have been reached. | Contact your LinkTek representative to increase your license limits. |
| 6416 | Exceeded license process limits | You have exceeded the maximum number of files LinkFixer Advanced is currently licensed to process. Not all of the selected parent files have been processed. | To increase the number of files LinkFixer Advanced is licensed to process, please contact your LinkTek sales representative. |
| 6417 | Local Files Only | Your LinkFixer Advanced license only permits local files to be modified. | To process files stored on another computer or in a cloud provider, contact LinkTek Support to upgrade your LinkFixer Advanced license. |
| 6418 | No license server connection | A connection to the license server could not be established for the past days. To continue using this license, you have until to re-establish communication with the license server. | Determine what is preventing LinkFixer Advanced from reaching the license server (https://secure.softwarekey.com) and resolve that. Possible causes include disabled internet, group policy restrictions, a proxy server, and firewall rules. For further help please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6419 | No license server connection | A connection to the license server could not be established for the past days. You will not be able to run a LinkFixer Advanced process until the license server can be contacted. | Determine what is preventing LinkFixer Advanced from reaching the license server (https://secure.softwarekey.com) and resolve that. Possible causes include disabled internet, group policy restrictions, a proxy server, and firewall rules. For further help please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6420 | Pausing after license expiration | The process was paused because the license has expired or LinkFixer Advanced has not been able to contact the license server in the past days. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6421 | Trial expired | The trial period for LinkFixer Advanced expired on. Thank you for evaluating this program. | To purchase and continue using this program with full functionality, please contact LinkTek at 727-442-1822. |
| 6422 | Trial extended | In our (endless) effort to provide more than what we promise, LinkTek is extending your trial for an additional three days. This LinkFixer Advanced trial will now expire on. | |
| 6423 | Licensing issue | LinkFixer Advanced has detected an issue with your license. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |
| 6424 | License expired | The license for LinkFixer Advanced expired on. | To continue lawful use of this program, call LinkTek at 727-442-1822 in the United States or email Service@LinkTek.com. |
| 6425 | License expired | The license for LinkFixer Advanced expired on. | To continue using this program with full functionality, call LinkTek at 727-442-1822 in the United States or email Service@LinkTek.com. |
| 6426 | License disabled | The license for LinkFixer Advanced has been disabled. | If you have already purchased a license, close this dialog box and activate it now. To purchase and continue using this program with full functionality, please call LinkTek at 727-442-1822. |
| 6427 | Software expired | The license for LinkFixer Advanced expired on. Click the "Install" button to install a new version of the software. LinkFixer Advanced is the world's only software tool that can preserve and repair links in over 20 different file types, automatically, at the click of a button, in batches containing hundreds of thousands of files at a time. Click here to request a free 21-day trial. | |
| 6428 | Windows account not authorized | Your LinkFixer Advanced license is locked to the Windows user account “”. You may only run LinkFixer Advanced from that account. | To run LinkFixer Advanced from your current user account, please upgrade your license by calling LinkTek at 727-442-1822 or emailing [l:mailto:License@LinkTek.com?subject=MFE: I want to upgrade my license.]License@LinkTek.com[/l]. If you already have a new license and want to activate it on this computer right now, click {OK}, choose “Activate License” from the main menu, and then follow the on-screen activation instructions. |
| 6429 | Maintenance expired | The license for LinkFixer Advanced expired on. | To continue using this program with full functionality, call LinkTek at 727-442-1822 in the United States or email Service@LinkTek.com. |
| 6430 | Maintenance expiring soon | Software maintenance for LinkFixer Advanced will expire on. | To purchase and continue using this program with full functionality, please contact LinkTek at 727-442-1822. |
| 6431 | License expiring soon | The license for LinkFixer Advanced will expire on. | To renew the license and continue using this program with full functionality, please contact LinkTek at 727-442-1822. |
| 6432 | Trial mode | In Trial Mode, you can try various LinkFixer Advanced filetypes, including, along with special SharePoint targets such as Site Pages, Article Pages, Web Part Pages, Wiki Pages, and List Items. | |
| 6433 | Trial mode | In Trial Mode, you can replace text in cells in up to Excel workbooks. Once you have modified workbooks, you will not be able to process any more with your trial. | |
| 6434 | Resuming after license expiration | The process was resumed. | |
| 6435 | License disabled | The license for LinkFixer Advanced has been disabled. | If you have already purchased a license, close this command-line window and activate it by launching LinkFixer Advanced. To purchase and continue using this program with full functionality, please call LinkTek at 727-442-1822. |
| 6436 | License disabled | The LinkFixer Advanced license ID has been disabled. | To purchase and continue using this program with full functionality, please call LinkTek at 727-442-1822. |
| 6437 | Trial mode | In Trial Mode, you can try various LinkFixer Advanced filetypes, including. | |
| 6438 | Not an Offline Activation License | Your license ID was activated on this computer using the offline activation method in an old version of LinkFixer Advanced. LinkFixer Advanced 7.4.1 and later require a special license designed for offline activation. | You have two choices:
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| 6439 | Offline Activation Not Allowed | Your license ID is authorized for online activation only. Activation using the offline method is not supported for this license. | Go back to Step 1 and follow the online activation instructions for license ID. If you need any help, call or email LinkTek Licensing at 727-442-1822 or License@LinkTek.com. |
| 6440 | Egnyte support not enabled | Your current license does not include support for Egnyte features in LinkFixer Advanced. | To add Egnyte support to your license, please contact LinkTek Licensing at License@LinkTek.com or call 727-442-1822. |
| 6441 | Invalid license type | The license contains an unsupported property that is not recognized by this version. The license property requires a newer version of LinkFixer Advanced, rather than the version currently in use. | Please obtain a valid license file that is compatible with your version of LinkFixer Advanced, or upgrade to a newer version (7.4.1 or later) that supports the license you have. If the problem persists, please contact LinkTek Licensing via email at License@LinkTek.com or call 727-442-1822. |
| 6500 | Ticket notification failed | The ticket notification failed. | Please contact LinkTek Support via email at Support@LinkTek.com or call 727-442-1822. |