The most common reason for failure during the “off-line” activation process involves the actions that occur during the gap between generating the “request” file and entering the “response” file. Here’s what I mean by that: each “request” file is unique and requires its own specific “response”.
Some users run into difficulties when they take the following steps:
- Start the Activation dialog and generate the “request” file
- Close the Activation dialog
- Send the “request” file to the license server and get a “response” file
- Re-open the Activation dialog
- Continue through the Activation dialog to the point of putting in the “response” file
- Enter the response file
The problem with this sequence is that the second use of the Activation dialog generates a new “request” file, and that new “request” file results in a new “response” file that is different from the old “response” file that resulted from the old “request” file. The old “response” file will not activate LinkFixer Advanced because it does not correspond to the new “request”.
The correct sequence is as follows:
- Start the Activation dialog and generate the “request” file
- Leave the Activation dialog open
- Send the “request” file to the license server and get a “response” file
- Enter the response file into the open Activation dialog.
If this sequence of steps does not resolve the issue, please send us the logs that are generated by this Activation process. Please go to the “LinkFixer Advanced\Logs\” folder on your desktop. In that folder you will find various log files. The current log will be the one that has the name “LinkFixer.log”. Please zip (compress) that file and any other log files with the same date. When you choose a name for the zip file, please include your company name in the name of the file. Attach the zipped logs file to an email addressed to support@LinkTek.com.