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What OpenText logs need to be included when sending a support ticket? Print

Modified on: Fri, 29 Nov, 2024 at 9:25 AM


Before reading this article, please see: How can I initiate a support ticket from within LinkFixer Advanced?


Support generally needs these OpenText logs:

  1. Connect logs
  2. Thread logs
  3. Web services logs


Please see your OpenText admin to obtain these logs from the OpenText server. 


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